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Xcelsius Dashboard Xcelsius Dashboard: /CRMBW/XC_SVO_LEA_TIME


You use this Xcelsius dashboard to gain an overview of the service orders with the longest lead times.

This Xcelsius dashboard is available by default in the business role Service (SERVICEPRO).

To use this Xcelsius dashboard, you must activate the business function SAP BusinessObjects Integration and CRM Interactive Reporting (CRM_ANA_BOB).




Query Used

Progression of service order lead time

Shows the progression of service order lead times (in hours) for the top 10 service teams with the longest lead times over the last 12 quarters


Tabular overview of service orders

Provides an overview in table form of the top 10 service orders with the longest lead times (in hours), together with the order priority, sold-to party, and the employee responsible


Service order lead times by category

Shows the top 20 service order categories with the longest total lead times and per service team


Service orders by category

Shows the service orders by category, in total and by selected service team