Data Replication
This function supports the exchange of Social Services data between the SAP CRM and SAP ERP system landscapes. Data replication provides realtime availability of payment and deduction amounts in a social service plan in the CRM WebClient UI.
If you want to use this function, you must activate the business function Social Services - Benefit Calculation (CRM_IPS_4S_1
) and the business function Social Services - Benefit Calculation and Payment (ERP_IPS_4S_1
).
Prerequisites
The following prerequisites must be met to ensure successful data replication between the CRM and the ERP System:
RFC destinations have been set up between the two systems.
Subscriptions have been defined in the CRM Middleware for business partners (BUPA_MAIN), business partner relationships (BUPA_REL) and business transactions (BUS_TRANS_MSG) (see Subscriptions)
The synchronous method call of your logical ERP System with CRM has been set up (CRM transactions BD97 and CRMS_IC_CROSS_SYS).
The Customizing entries (transaction types and item categories, payment family, frequency types, due date rule types, ...) exist in both systems with identical technical names.
For more information about the Social Services component in CRM and ERP, see CRM Customizing under 
Industry-Specific Solutions
Public Sector
Social Services
Integration
Configure Social Services Integration
Features
Replicate Business Partner Data
The business partners created in the CRM WebClient UI are distributed from SAP CRM to SAP ERP using middleware replication. Replication of business partners created in SAP ERP to SAP CRM is also supported.
Note
Note that the business partner must always be created in the appropriate role.
In SAP CRM this is the business partner in the role
Sold-to Party
"CRM000".In SAP ERP this is the business partner in the role
Contract Partner
"MKK".
Replication of Social Service and Social Deduction Plans
The header data for social service plans (SSP) and social deduction plans (SDP) that is created in the CRM WebClient UI and the benefits and deductions listed in the items are completely replicated to the ERP System for calculation purposes.
In ERP, SSP and SDP transaction types are combined as SXP types to make processing more efficient. The respective SSP items or SDP items are classified as benefits or deductions using the corresponding attribute assignments.
Replication of Benefit Calculations and Deductions
During SSP and SDP processing and the associated benefit calculation, data that is replicated to ERP is temporarily saved in a data buffer. SXP data and the documents created for the benefit calculation (gross entitlement document, gross payment document and net calculation document) are made available in the data buffer for subsequent processing. Data that is saved in this buffer is saved to the database when a SSP or SDP is saved in the CRM WebClient UI.
Consistency Check Report
In CRM Customizing, the consistency check report CRM_PS_SSF_CUST_CHECK is available to you for checking and correcting the settings you have made in CRM and ERP. This report contains a comparative overview of the following:
RFC destination in ERP
Transaction types and item categories
Due date rules and frequency types
Payment families and payment methods
From the entries determined, you can navigate directly to the associated Customizing tables in CRM or ERP and change the settings here.
You execute the check report in Customizing for Customer Relationship Management
under Industry-Specific Solutions
Public Sector
Social Services
Integration
Check Social Services Customizing Consistency
.
For more information about this, see the report documentation under 
( Information
).
Replicate customer tables from SAP CRM to SAP ERP
In SAP CRM you can use the Application Enhancement Tool (AET) to enhance customer fields and customer tables. CRM Middleware data replication to SAP ERP is supported for customer tables that have been inserted in the social service plan and social deduction plan business transactions as enhancements in the segment ORDER_ADM_H.
For more information, see SAP note 1552061
.
If you want to use this function, you must activate the CRM business function Social Services, 2011 (CRM_IPS_4S_3
) and the ERP business function Social Services, 2011 (ERP_IPS_4S_3
).