Investigative Case Management 04/2015

Technical Data
Technical Name of Business Function	CRM_IPS_ICM_3
Type of Business Function	Enterprise Business Function
Available As Of	SAP Enhancement Package 3 for SAP CRM 7.0
Technical Usage	CRM Core
Application Component	Investigative Case Management (CRM-IPS-ICM)
Directly Dependent Business Functions Requiring Activation in Addition	CRM_IPS_ICM_3 Infrastructure (CRM_INF_1)

You can use this business function to increase the efficiency of the investigative case management (ICM) processes.

Prerequisites

You have installed the following components as of the version mentioned:

Type of Component	Component	Is Needed Only for the Following Features
Software Component	BBPCRM701	Not relevant
Software Component	SAP NetWeaver — Search and Classification (TREX)	Not relevant

Features

Relationships

You can now define whether or not a relationship can be created to a closed case.

Start of the navigation path SAP Reference IMG (transaction SPRO) Next navigation step Customer Relationship Management Industry-Specific Solutions Public Sector Investigative Case Management General Settings Relationships Relationships To Closed Cases End of the navigation path

Worklists

Define what and how many entries appear in the worklists of your assignment blocks.

For example, you can configure the worklist of the Cases assignment block to display 10 cases with the status In Process.

Anonymize Persons

You can define which fields of a person to anonymize and what should be displayed in these fields after the anonymization date.

Start of the navigation path SAP Reference IMG (transaction SPRO) Next navigation step Customer Relationship Management Industry-Specific Solutions Public Sector Investigative Case Management Persons and Organizations Anonymize Persons End of the navigation path

New Functions for Cases

You can specify the type of incident to be created automatically for a new case.
It is now also possible to specify that an incident should not be automatically created for a new case.
You can define whether or not the Hidden Flag, Security Level and Employee Responsible of the staff and units of a case should be inherited by all related entities of the case.

Start of the navigation path SAP Reference IMG (transaction SPRO) Next navigation step Customer Relationship Management Industry-Specific Solutions Public Sector Investigative Case Management Cases and Leads Define ICM Case Types End of the navigation path

Start of the navigation path SAP Reference IMG (transaction SPRO) Next navigation step Customer Relationship Management Industry-Specific Solutions Public Sector Investigative Case Management Cases and Leads Inherit Authorizations for Cases End of the navigation path