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Interaction Center Event Locate this document in the navigation structure

: 0CRM_CIC_EVENT

 

You can use this DataSource to extract information for a report on interaction center events, such as the interaction event, ID, and time, the application and event sequence number for each event.

Technical Data

Application Component

CRM Interaction Center (0CRM_CIC)

Available as of Release

SAP CRM 5.1

Shipment

SAP NW 2004s BI Content Add-on 3 SP02

Content Versions

No content versions exist.

RemoteCube-Capable

No

Delta-Capable

Yes

Extraction from Archives

No

Verifiable

No

Data Modeling

Fields of Origin for the Extract Structure

Fields in the Extract Structure

Description of the Field in the Extract Structure

Table of Origin

Field in the Table of Origin

INTERACT_GUID

IC Interaction GUID

CRMD_ICA_EVENT

INTERACT_ID

EVENT_GUID

IC Event GUID

CRMD_ICA_EVENT

EVENT_GUID

EVENT_AT

IC Event Timestamp

CRMD_ICA_EVENT

EVENT_AT

APPLICATION

Application for Events

CRMD_ICA_EVENT

APPLICATION

EVENT_ID

IC Event ID

CRMD_ICA_EVENT

EVENT_ID

EVENTSEQ_NO

Event Sequence Number

CRMD_ICA_EVENT

EVENTSEQ_NO