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IC Event Group Locate this document in the navigation structure

: 0CRM_CIC_EVENT_GROUP

 

This DataSource for Interaction Center contains the events for a group of agents, such as when the first event and last event in an interaction occurred, the application used in the event, and the number of events that took place in that event group.

Technical Data

Application Component

CRM Interaction Center (0CRM_CIC)

Available as of Release

SAP CRM 5.1

Shipment

SAP NW 2004s BI Content Add-on 3 SP02

Content Versions

No Content versions exist.

RemoteCube-Capable

No

Delta-Capable

Yes

Extraction from Archives

No

Verifiable

No

Data Modeling

Fields of Origin for the Extract Structure

Fields in the Extract Structure

Description of the Field in the Extract Structure

Table of Origin

Field in the Table of Origin

EVENT_GROUP_GUID

Event GUID

CRMD_ICA_EVGRP

EVENT_GROUP_GUID

INTERACT_GUID

IC Interaction GUID

CRMD_ICA_EVGRP

INTERACT_ID

FIRST_EVENT_GUID

Event GUID

CRMD_ICA_EVGRP

FIRST_EVENT_GUID

LAST_EVENT_GUID

Event GUID

CRMD_ICA_EVGRP

LAST_EVENT_GUID

APPLICATION

Application for Events

CRMD_ICA_EVGRP

APPLICATION

IC_USER

Current IC User

CRMD_ICA_EVGRP

IC_USER

EVENT_GROUPID

Event Group

CRMD_ICA_EVGRP

EVENT_GROUPID

NO_EVENTS

Number of events in Event Group

CRMD_ICA_EVGRP

NO_EVENTS

STARTED_AT

IC Interaction Timestamp

CRMD_ICA_EVGRP

STARTED_AT

FINISHED_AT

IC Interaction Timestamp

CRMD_ICA_EVGRP

FINISHED_AT