This DataSource for Interaction Center contains the events for a group of agents, such as when the first event and last event in an interaction occurred, the application used in the event, and the number of events that took place in that event group.
Application Component | CRM Interaction Center (0CRM_CIC) |
---|---|
Available as of Release | SAP CRM 5.1 |
Shipment | SAP NW 2004s BI Content Add-on 3 SP02 |
Content Versions | No Content versions exist. |
RemoteCube-Capable | No |
Delta-Capable | Yes |
Extraction from Archives | No |
Verifiable | No |
Fields in the Extract Structure | Description of the Field in the Extract Structure | Table of Origin | Field in the Table of Origin |
---|---|---|---|
|
Event GUID |
|
|
|
IC Interaction GUID |
|
|
|
Event GUID |
|
|
|
Event GUID |
|
|
|
Application for Events |
|
|
|
Current IC User |
|
|
|
Event Group |
|
|
|
Number of events in Event Group |
|
|
|
IC Interaction Timestamp |
|
|
|
IC Interaction Timestamp |
|
|