Function documentationAlert Monitoring for CRM Middleware

 

The monitoring cockpit provides an alert monitor for CRM middleware. The alert monitor for CRM middleware generates alerts when critical situations arise in CRM middleware, using threshold values and rules. Alerts draw your attention to critical situations, which saves you having to look for them yourself. With auto-reaction methods, the alert monitor can inform you of a problem, or otherwise react to it even if you are not currently working in the alert monitor.

The alert monitor valuates inbound information, comparing it to the alert threshold values that have been set. If the inbound data is higher or lower than a threshold value, the alert monitor triggers an alert.

Note Note

For more information on using the monitor, see SAP Note 437187Information published on SAP site.

End of the note.

Features

The CRM alert monitor triggers alerts for the following situations:

  • BDoc message status

    • BDoc message with error status

    • No answer from ERP back end

  • Outbound queues in the CRM server and in the ERP back end

    • Errors in queue groups

    • Number of entries above the threshold value

  • qRFC inbound queues and outbound queues in the CRM server

    • Errors in queue groups

    • Queues not registered

    • Errors in the qRFC scheduler

  • Queues for replication and realignment

    • Queue demon was stopped

    • Queues were stopped

    • Size of a queue above the threshold value

Activities

You can use the CRM middleware alert monitor to perform a periodic check on your CRM server:

  1. Check the current status of your CRM server.

    To do so, expand the node Monitoring Tools / Statistics in the monitoring cockpit. Here you find the status of the CRM middleware alert monitor. Check whether all entries are marked green.

  2. In the monitor view Open Alerts, check whether there are any yellow (warning) or red (problem) alerts.

  3. You should resolve any open alerts (which have not been processed).

    Switch to the monitor view Open Alerts, and double-click any yellow or red monitoring tree element, to open the alert display and analyze the alerts. Once you have analyzed an alert and performed the required actions, set it to Completed to remove it from the display of open alerts.

For more information, see the documentation for the computing center management system, and Monitoring in the CCMS.