There are two object types that can be used in CRM Case Management: CRM business object types and non-CRM business object types. Non-CRM business object types have not been previously supported by CRM Case Management.

As mentioned in Architecture of CRM Case Management, you can integrate supported objects into the case record using the existing service provider concept, which facilitates the process. For objects that have not been previously supported, you integrate new objects using a CRM business object type and an object type from another SAP System.

The topics Integrating CRM Business Object Types into the Case Record Model and Integrating Non-CRM Business Object Types into Case Record Model describe how to integrate a new business object type.