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Function documentationSetting the Case Search Scenario

 

You can choose the search engine type based on your requirements. The two types are Standard and SAF/TREX, where SAF/TREX is faster and allows the system to handle more complicated search requests. In Customizing choose Start of the navigation path Customer Relationship Management Next navigation step Case Management Next navigation step Extended Customizing Next navigation step Define Search Scenario End of the navigation path.

Prerequisites

Before the SAF/TREX search can be used, you need to install TREX and customize SAF accordingly. In Customizing choose Start of the navigation path Customer Relationship Management Next navigation step Enterprise Intelligence Next navigation step Software Agent Framework Next navigation step Name and Configure Search Engine End of the navigation path.

After selecting the SAF/TREX search option, case indexes must be built and compiled using the SAF tool for this function to work properly.

Also refer to SAP Note 880200 for more information.