The case closing profile lets you define how open, dependent transactions are to be handled that are in a case that is to be closed. In addition, you can define case closing profiles for specific business transactions that may differ from standard business transactions. After a case is closed, you can extract the case from the database and archive the information.
The case closing profile contains a default reaction for all open
transactions and reactions for open transactions of a specific transaction
type. The default case closing profile is S_CLACT (Do not close
case if open transactions exist
). The case closing profile
influences processing before the save when a case is closed (performing checks),
and after the save when a case is closed (automatic closing). Depending on
the profile and the case type, different system actions occur when the case
is closed.
The action CRM_CMG_CASE_CLOSE is included as an example in the demo case action profile CRM_CMG_DEMO.
In the Customizing choose
.After you have created the profile, you can assign it to a case type under
.There is an available Business Add-In (BAdI) where you can define additional tasks for the case closing profile. Tasks can be performed on the case or its dependent actions either at the check level or when processing the automatic close function. In Customizing choose
.