There are Business Add-Ins (BAdIs) that let you influence the Business Application Programming Interface (BAPI) parameters used in CRM Case Management. They allow you to:
Read and change the import and export parameters for the BAPI GetDetail
that
returns case details
Check or change the import parameters for the BAPI ChangeCase
that
modifies a case category and its details
Read and change the import parameters for the BAPI CreateCase
that
creates a case and its details
You can find how to implement these BAdIs in Customizing under
.The BAdIs' implementation does not depend on a filter.
The BAdIs can only be used once.
These BAdIs are not implemented in the default system and there is no default coding.