After cases have been closed, you can archive them to provide more space for active cases in your database. There are several Business Add-Ins (BAdIs) used to set up case archiving as well as another activity that allows you to call up archived cases if you ever want to view them again.
In Customizing choose
.Using the available activities, you can:
Define checks that run before a case is archived so that only cases meeting specific criteria are archived
Archive (write) cases to the database directly
Delete cases from the database once they have been archived
Display archived case data
Central to the data archiving process is the archiving object. In CRM Case Management the object is called SCMG . For more information about the archiving process in CRM, in Customizing, choose
.An SCMG object must also fulfill the following conditions to be archivable:
The business transactions related to the case are in status Closed
or Completed
All the lower-level objects of the case are already archived