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Function documentationAdditional BAdIs for Case Management

 

There are various additional enhancements and Business Add-Ins (BAdI) that you can perform for CRM Case Management.

Features

  • Inserting new object types in a case record

  • Initializing case attributes

  • Changing a case before the check

  • Additional checks to validate cases and case attributes

  • Triggering an event after saving a case

In the Customizing choose Start of the navigation path Customer Relationship Management Next navigation step Case Management Next navigation step Extended Customizing Next navigation step Special Settings Next navigation step Define Processes Next navigation step Business Add-Ins (BAdIs) End of the navigation path.