The following is a list of Customizing configuration activities using BAdIs that you can perform to enhance CRM Case Management.
Integrating customer-specific validations using BAdIs SCMG_VALIDATE_C and SCMG_VLDT_BFR_STR_C
Specifying default field values when creating a case. There are two scenarios: Creating a case from a case management application using BAdI SCMG_INITIALIZE_C, or creating a case from a business transaction using BAdI CRM_CMG_ON_CREATION
Storing additional link attributes using the enhancement spot /CRMS/CMG_REC_ATTR
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