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Process documentationAdditional Customizing Configuration for Case Management

 

The following is a list of Customizing configuration activities using BAdIs that you can perform to enhance CRM Case Management.

  • Integrating customer-specific validations using BAdIs SCMG_VALIDATE_C and SCMG_VLDT_BFR_STR_C

  • Specifying default field values when creating a case. There are two scenarios: Creating a case from a case management application using BAdI SCMG_INITIALIZE_C, or creating a case from a business transaction using BAdI CRM_CMG_ON_CREATION

  • Storing additional link attributes using the enhancement spot /CRMS/CMG_REC_ATTR

For more information in Customizing choose Start of the navigation path Customer Relationship Management Next navigation step Case Management Next navigation step Extended Customizing Next navigation step Special Settings Next navigation step Define Processes Next navigation step Business Add-Ins (BAdIs) End of the navigation path.