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 SAP Customer Relationship Management

Product Information


SAP Customer Relationship Management



SAP Enhancement Package

SAP Enhancement Package 3 for SAP Customer Relationship Management SP 11

Based On

SAP NetWeaver 7.4 SPS 13

BI Release

BI Content Add-On 7.47

Documentation Published

January 2016

For information about SAP NetWeaver, processes and tools for enterprise applications, and cross-application business functions of the SAP Business Suite, see the following:


SAP Customer Relationship Management (SAP CRM) is a comprehensive solution for managing your customer relationships. It supports all customer-focused business areas, from marketing to sales and service, as well as customer interaction channels, such as the Interaction Center, the Internet, and mobile clients.

SAP CRM is part of SAP Business Suite.

The SAP CRM documentation offers a comprehensive description of the functional scope of SAP CRM and highlights the relationship between the application and the underlying technologies.

For information about the SAP CRM business scenarios and processes, see SAP Help Portal at published on SAP site.

Implementation Considerations

This documentation is intended for consultants and project team members who should know about the functional possibilities of SAP CRM in detail. It forms the planning basis for the installation, configuration, and continual optimization of SAP CRM. The documentation is not intended for business users. It does not contain instructions on installation or configuration.


  • Installation and upgrade guides as well as the SAP CRM Master Guide are included in the software shipment or can be downloaded from SAP Service Marketplace under published on SAP site.

  • Configuration information is only available in SAP Solution Manager.

  • You can find the e-learning offering for SAP CRM on SAP Service Marketplace under published on SAP site.