SAP Customer Relationship Management
Product Information
Product | SAP Customer Relationship Management |
Release | SAP CRM 7.0 |
SAP Enhancement Package | SAP Enhancement Package 3 for SAP Customer Relationship Management SP 11 |
Based On | SAP NetWeaver 7.4 SPS 13 |
BI Release | BI Content Add-On 7.47 |
Documentation Published | January 2016 |
For information about SAP NetWeaver, processes and tools for enterprise applications, and cross-application business functions of the SAP Business Suite, see the following:
SAP NetWeaver
SAP Business Suite–Cross-Application Business Functions
Use
SAP Customer Relationship Management (SAP CRM) is a comprehensive solution for managing your customer relationships. It supports all customer-focused business areas, from marketing to sales and service, as well as customer interaction channels, such as the Interaction Center, the Internet, and mobile clients.
SAP CRM is part of SAP Business Suite.
The SAP CRM documentation offers a comprehensive description of the functional scope of SAP CRM and highlights the relationship between the application and the underlying technologies.
For information about the SAP CRM business scenarios and processes, see SAP Help Portal at http://help.sap.com/crm
.
Implementation Considerations
This documentation is intended for consultants and project team members who should know about the functional possibilities of SAP CRM in detail. It forms the planning basis for the installation, configuration, and continual optimization of SAP CRM. The documentation is not intended for business users. It does not contain instructions on installation or configuration.
Integration
Installation and upgrade guides as well as the
SAP CRM Master Guide
are included in the software shipment or can be downloaded from SAP Service Marketplace under http://service.sap.com/crm-inst.Configuration information is only available in SAP Solution Manager.
You can find the e-learning offering for SAP CRM on SAP Service Marketplace under http://service.sap.com/okp
.