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CRM Service Request Incident Header Data Locate this document in the navigation structure

DataSource Transactional Data DataSource Transactional Data: 0CRM_SRV_REQ_INCI_H

 

This DataSource extracts data from incidents.

Technical Data

Application Component

CRM Service(0CRM_SERVICE)

Available as of Release

Shipment

Content Versions

No content versions exist

RemoteCube-Capable

No

Delta-Capable

Yes

Extraction from Archives

No

Verifiable

No

Data Modeling

Fields of Origin for the Extract Structure

Fields in the Extract Structure

Description of the Field in the Extract Structure

Table of Origin

Field in the Table of Origin

GUID

GUID for a Transaction

CRMD_ORDERADM_H

ORDERADM_H_GUID

OBJECT_ID

Transaction ID

CRMD_ORDERADM_H

OBJECT_ID

PROCESS_TYPE

Business Transaction Type

CRMD_ORDERADM_H

PROCESS_TYPE

POSTING_DATE

Posting Date for a Business Transaction

CRMD_ORDERADM_H

POSTING_DATE

DESCRIPTION_UC

Transaction Description (Upper Case)

DESCR_LANGUAGE

Language Key of Description

LOGICAL_SYSTEM

Logical System

CRMD_ORDERADM_H

LOGICAL_SYSTEM

OBJECT_TYPE

Business Transaction Category

CRMD_ORDERADM_H

OBJECT_TYPE

CREATED_AT

Transaction Was Created at This Time

CRMD_ORDERADM_H

CREATED_AT

CREATED_BY

User that Created the Transaction

CRMD_ORDERADM_H

CREATED_BY

CHANGED_AT

Time of Last Change to the Transaction

CRMD_ORDERADM_H

CHANGED_AT

CHANGED_BY

Transaction Last Changed By

CRMD_ORDERADM_H

CHANGED_BY

RECORDMODE

BW Delta Process: Record Mode

CRMD_ORDERADM_H

TASK

NUM_OF_HEAD

Order Header Number

CRMD_ORDERADM_H

CRMD_ORDERADM_H_GUID

OCCURRENCE

Counter: Document Cat. Appears at Least Once in Document

CRMD_ORDERADM_I

GUID

SCENARIO

Scenario Identity

CRMD_ORDERADM_H

SCENARIO

TEMPLATE_TYPE

Template Type of CRM Transaction

CRMD_ORDERADM_H

TEMPLATE_TYPE

OCCURR_QUOT

Counter: Document Cat. Appears at Least Once in Document

OCCURR_CONT

Counter: Document Cat. Appears at Least Once in Document

REF_UPDATE

Flag: Ref. Update (Extract Structure Only Partially Filled)

INPUT_CHANNEL

Input channel

CRMD_ORDERADM_H

INPUT_CHANNEL

CREATED_TS

Created At (Output in User Time Zone)

CHANGED_TS

Changed At (Output in User Time Zone)

REC_PRIORITY

Recommended Priority

CRMD_SRV_REQ_H

REC_PRIORITY

URGENCY

Urgency

CRMD_SRV_REQ_H

URGENCY

IMPACT

Impact

CRMD_SRV_REQ_H

IMPACT

ESCALATION

Escalation

CRMD_SRV_REQ_H

ESCALATION

CHANGE_CATEGORY

Change Category

CRMD_SRV_REQ_H

CHANGE_CATEGORY

RISK

Risk

CRMD_SRV_REQ_H

RISK

PROBLEM_CATEGORY

Problem Category

CRMD_SRV_REQ_H

PROBLEM_CATEGORY

LAST_UPDATED_AT

Last Updated On

CRMD_SRV_REQ_H

LAST_UPDATED_AT

CATEGORY

Activity Category (Communication Type)

PRIORITY

Activity Priority

OBJECTIVE

Goal of an Activity

CRMD_ACTIVITY_H

OBJECTIVE

DIRECTION

Direction of an Activity

CRMD_ACTIVITY_H

DIRECTION

SOLD_TO_PARTY

Sold-To Party

CRMD_PARTNER

PARTNER_NO

SHIP_TO_PARTY

Ship-To Party

CRMD_PARTNER

PARTNER_NO

BILL_TO_PARTY

Bill-To Party

CRMD_PARTNER

PARTNER_NO

PAYER

Payer

CRMD_PARTNER

PARTNER_NO

SOLD_FROM

Salesperson

SALES_EMPLOYEE

Employee

CRMD_PARTNER

PARTNER_NO

PERSON_RESP

Employee Responsible

CRMD_PARTNER

PARTNER_NO

CONTACT_PERSON

Customer Contact Person

CRMD_PARTNER

PARTNER_NO

SALESPARTNER

Sales Partners

CRMD_PARTNER

PARTNER_NO

RESP_GROUP_RFW

Responsible Group

PLANNING_ACCOUNT

Planning Account

EXECUTING_CC

Executing Interaction Center

CRMD_PARTNER

PARTNER_NO

RESP_GROUP

Responsible Group

SALES_ORG_RESP

Object ID

CRMD_ORGMAN

SALES_ORG_RESP

SALES_ORG

Object ID

CRMD_ORGMAN

SALES_ORG

SALES_OFFICE

Object ID

CRMD_ORGMAN

SALES_OFFICE

SALES_GROUP

Object ID

CRMD_ORGMAN

SALES_GROUP

DIS_CHANNEL

Distribution Channel

CRMD_ORGMAN

DIS_CHANNEL

DIVISION

Division

CRMD_ORGMAN

DIVISION

SERVICE_ORG_RESP

Object ID

CRMD_ORGMAN

SERVICE_ORG_RESP

SERVICE_ORG

Object

CRMD_ORGMAN

SERVICE_ORG

ID PURCH_ORG_RESP

Object

ID PURCH_ORG

Object ID

PURCH_GROUP

Object ID

IC_BD_CCODE

Company Code for a Business Transaction

IC_BD_LOGSYS

Logical System for a Business Transaction

SERVICE_TEAM

Service Team

CRMD_PARTNER

PARTNER_NO

SERVICE_EMPLOYEE

Executing Service Employee

CRMD_PARTNER

PARTNER_NO

CALDAY

Calendar Day

CRMD_ORDERADM_H

CREATED_AT

CALDAY_TS

Time Stamp (Date and Time) of a Date/Duration

PREDEC_OBJKEY

GUID for a Transaction

Segment DOC_FLOW

OBJKEY_A

PREDEC_OBJTYPE

Object Type of a Preceding Document

Segment DOC_FLOW

OBJTYPE_A

LOGSYS_PRED

Logical System

Segment DOC_FLOW

LOGSYS_A

MKT_ELEMENT

Marketing Plan Element

PRED_LEAD_GUID

GUID for a Transaction

Segment DOC_FLOW

OBJKEY_A

LEAD_CREATED_AT

Transaction Was Created at This Time

PRED_OPPT_GUID

GUID for a Transaction

Segment DOC_FLOW

OBJKEY_A

OPPT_CREATED_AT

Transaction Was Created at This Time

PRED_ACT_GUID

GUID for a Transaction

CRMD_ACTIVITY_H

GUID

ACT_CATEGORY

Activity Category (Communication Type)

CRMD_ACTIVITY_H

CATEGORY

ACT_DIRECTION

Direction of an Activity

CRMD_ACTIVITY_H

DIRECTION

QUOTATION_GUID

GUID for a Transaction

Segment DOC_FLOW

OBJKEY_A

QUOT_VALID_FROM

Quotation Valid from Date

SCAPPT

TIMESTAMP_FROM

PROCESS_CATEGORY

Activity Category (Communication Type)

CRMD_ACTIVITY_H

CATEGORY

PROCESS_CATALOG

Catalog

CRMD_SRV_SUBJECT

KATALOGART

PROCESS_CODEGR

Code Group

CRMD_SRV_SUBJECT

CODEGRUPPE

PROCESS_CODE

Code

CRMD_SRV_SUBJECT

CODEGRUPPE

PROCESS_OBJTYPE

Object Type of a Preceding Document

Segment DOC_FLOW

OBJKEY_A

PO_NUMBER

Transaction ID

PO_ITEM_NUMBER

Item Number in Document

LEAD_CREATED_TS

Time Stamp (Date and Time) of a Date/Duration

OPPT_CREATED_TS

Time Stamp (Date and Time) of a Date/Duration

QUOT_VALID_TS

Time Stamp (Date and Time) of a Date/Duration

CATALOG_TYPE_*

Catalog Category (* = C, D, E, T and W)

CRMD_SRV_SUBJECT

KATALOGART

KATALOGART_*

Catalog

CRMD_SRV_SUBJECT

KATALOGART

CODEGRUPPE_*

Code Group

CRMD_SRV_SUBJECT

CODEGRUPPE

CODE_*

Code

CRMD_SRV_SUBJECT

CODE

DEFECTCLASS_*

Defect Class

CRMD_SRV_SUBJECT

DEFECTCLASS

QUALITY_*

Quality Defect

CRMD_SRV_SUBJECT

QUALITY

DEFQUANTITY_*

Defect Count

CRMD_SRV_SUBJECT

DEFQUANTITY

COUNTER_*

Number of Activities (always 1)

CRMD_SRV_SUBJECT

CODE

ASP_ID_*

Coherent Cat. - Aspect ID

CRMD_SRV_SUBJECT

ASP_ID

CAT_ID_*

Coherent Cat. - Aspect ID

CRMD_SRV_SUBJECT

CAT_ID

CC_CAT_SUBJECT_*

Multilevel Cat. - GUID Data Element

PROFILE_TYPE

Subject Profile Category

CRMD_SRV_OSSET

PROFILE_TYPE

CC_CAT_SUBJECT

Multilevel Cat. - GUID Data Element

BWSTONESYS*

BW Status

CRM_JEST

STATUS

GUID_OBJECT

GUID for Product CHAR32

CRMD_SRV_REFOBJ

GUID_OBJECT

GUID_OBJ_OBJFAM

Object Family

BOSS_OBJTYP

Object Type for Reference Object in Subject Set

BOSS_IOBJ_GUID

GUID for Product CHAR32

BOSS_IOBJ_ID

Product ID

BOSS_CFPRD_GUID

GUID for Product CHAR32

BOSS_CFPRD_ID

Product ID

BOSS_PROD_GUID

GUID for Product CHAR32

BOSS_PROD_ID

Product ID

KF_SRV_RREADY

Data Element for Service - Date Key Figures

KF_SRV_CUST_END

Data Element for Service - Date Key Figures

CHA_SRV_RREADY

Data Element for Service-Date Characteristic SLA Date

CHA_SRV_CUST_END

Data Element for Service-Date Char. :Date Requested by Cust.

PLAN_FLAG

Planning Indicator

DISPO_FLG

Relevant for Resource Planning

CONFIRM_RELEVANT

Relevant for Confirmation

AC_INDICATOR

Accounting Indicator

SERVICE_TYPE

Service Type

VALUATION_TYPE

Valuation Type

SRV_ESCAL

Response Profile

SRV_SERWI

Service Profile

DURATION

Duration

DURATION_UNIT

Unit for Duration of Work

PERSONS

Number of Persons

STATUS_OPEN_SRV

Status Identifier

STATUS_IP_SRV

Status Identifier

STATUS_RE_SRV

Status Identifier

STATUS_CO_SRV

Status Identifier

LC_SRV_DURATION

CRM Service: Lifecycle (Duration)

SCAPPT

TIMESTAMP_FROM

LC_SRV_DUR_UNIT

CRM Service Lifecycle Unit (Duration)

SCAPPT

TIMESTAMP_FROM

BILL_RELEVANT

Billing Relevance

WARRANTY

GUID for Product CHAR32

WARRANTY_ID

Warranty ID

PRED_PSL_OBJKEY

GUID for a Transaction

PRED_TMPL_OBJKEY

GUID for a Transaction

CONTR_OBJ_ID

Transaction ID

BWSTONESVTK

BW Status

ESCALATE_1_DATE

Escalation Date Level 1

CRMD_SRV_REQ_H

ESCALATION

ESCALATE_2_DATE

Escalation Date Level 2

WORK_DURATION

Duration of Contract/Quotation

WORK_DURA_UNIT

Time Unit for Duration of Contract/Quotation in Days

TOTAL_DURATION

Duration of Contract/Quotation

TOTAL_DURA_UNIT

Time Unit for Duration of Contract/Quotation in Days

REQ_START_DATE

Time Stamp: Requested Start Date/Time

REQ_END_DATE

Time Stamp: Requested End Date/Time

COMPLETION_DATE

Closing Date

DUE_DATE

Timestamp: Due Date/Time

COMPLETION_TS

Time Stamp (Date and Time) of a Date/Duration

ESCALATE_1_TS

Time Stamp (Date and Time) of a Date/Duration

ESCALATE_2_TS

Time Stamp (Date and Time) of a Date/Duration

CC_CAT_ACTREASON

Multilevel Cat. - GUID Data Element

NO_OF_IR

Number of Interaction Records

IN_COMPL_BEFORE

Status Is In Process but Was Previously Completed

PROBLEM_GUID

GUID for a Transaction

Extractor Logic