Show TOC

 Social Services, 2013

 

Technical Data

Technical Name of Business Function

CRM_IPS_4S_4

Type of Business Function

Enterprise Business Function

Available From

SAP enhancement package 3 for SAP CRM 7.0

Technical Usage

CRM Core

Application Component

Social Application (CRM-IPS-BTX-SSP)

Social Service Plan(CRM-IPS-BTX-SSP)

Social Deduction Plan (CRM-IPS-BTX-SDP)

Decision Basis (CRM-IPS-BTX-DBA)

Required Business Function

Social Services, 2013 (ERP_IPS_4S_4)

You can use this business function to add the following functions to those available in Social Services:

  • The new decision basis business object (CRM-IPS-BTX-DBA)

  • To combine entitlements for several beneficiaries in a single social service plan (composite calculation)

  • Extended message processing for customer implementations as part of the eligibility and entitlement determination

Prerequisites

You have installed the following components as of the version mentioned:

Type of Component

Component

Required for the Following Features Only

Software component

BBPCRM713

You should also activate the business function Social Services, 2013 (ERP_IPS_4S_4) in SAP ERP with this business function.

Once you have activated the business functions described above, make the following settings in CRM Customizing for Social Services:

Settings for the Decision Basis

  • In the CRM WebClient UI, you define the structure of your decision basis as customer enhancements in the role Application Enhancement Tool (AET).

  • You define additional structuring and the rules for a decision basis category under Start of the navigation path Industry-Specific Solutions Next navigation step Public Sector Next navigation step Social Services Next navigation step Decision Basis End of the navigation path.

  • You define the decision basis category to be used for a benefit program under Start of the navigation path Industry-Specific Solutions Next navigation step Public Sector Next navigation step Social Services Next navigation step Benefit Program Next navigation step Define Benefit Program End of the navigation path.

  • In the UI Component Workbench, you define the way in which the decision basis entities are displayed in the CRM WebClient UI.

Settings for the Composite Calculation

  • You specify that a a benefit program is to be used for a composite calculation under Start of the navigation path Industry-Specific Solutions Next navigation step Public Sector Next navigation step Social Services Next navigation step Benefit Program Next navigation step Define Benefit Program End of the navigation path.

  • You make the settings for decision units under Start of the navigation path Industry-Specific Solutions Next navigation step Public Sector Next navigation step Social Services Next navigation step Social Service Plan Next navigation step Decision Unit Determination End of the navigation path.

For more information about settings for the composite calculation, see the associated business function Social Services, 2013 (ERP_IPS_4S_4).

Settings for Extended Customer Message Processing

You create customer messages for your customer implementations for the eligibility and entitlement determination and use the respective message category to define whether an error, warning or information message is involved.

Features

Decision Basis

You can use the decision basis (DBA) to centrally manage a structured collection of general data for an applicant, such as personal data, employer, income, sickness-related absences and so on and make this data available to the decision subprocesses such as the eligibility and entitlement check.

You can use DBA modeling to define decision basis types to define the applicant data required for the respective social service or benefit program. You can use customer-defined check rules to perform a two-stage data check (consistency check, verification) on the decision basis data. Active DBA data, which has therefore been successfully checked, is available for the decision subprocesses that are performed in the social service plan.

(See Decision Basis).

Composite Calculation

You can use the composite gross entitlement calculation (known as the composite calculation) to enter and process benefits for several beneficiaries in a single social service plan. The composite calculation supports the legal requirement for a specific entitlement calculation logic to be used for individuals in relationships (such as married couples in a joint household). This produces a composite decisionin which eligibility periods and benefit entitlements are divided up as decision units for each beneficiary.

(See Composite Calculation).

Extended Processing of Customer Messages

The functions for processing customer messages have been extended. These functional enhancements now give you the option of defining the number of error messages and the error type (such as error, warning or information) without restriction for your customer implementations. Extended error processing references your BAdI implementations; BRFplus-based error processing has not changed.

The function enhancement does not affect your existing customer implementations with error messsages from the ABAP statement MESSAGE ... RAISING error occured.

More Information

  • For more information about the business function Social Services, 2013 (ERP_IPS_4S_4) see SAP Library for SAP ERP im SAP Help Portal unter Start of the navigation path http:/help.sap.com Next navigation step SAP Business Suite Next navigation step SAP ERP Next navigation step SAP ERP Enhancement Packages Next navigation step ERP Central Component Enhancement Package 6 Next navigation step Business Functions (SAP Enhancement Package 7 for SAP ERP 6.0) Next navigation step Business Functions in SAP ERP Next navigation step Industry Business Function Sets Next navigation step Public Services Next navigation step Social Services, 2013. End of the navigation path.

  • For more information about the application help for the business function Social Services, 2013 (CRM_IPS_4S_4), see SAP Library for SAP CRM on SAP Help Portal at Start of the navigation path http:/help.sap.com Next navigation step SAP Business Suite Next navigation step SAP CRM Next navigation step SAP CRM 7.0 Enhancement Package 3 Next navigation step Application Help Next navigation step SAP Customer Relationship Management Next navigation step SAP CRM for Industries Next navigation step Public Sector Next navigation step Social Services End of the navigation path .