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 Service Request Fact Sheet

 

Technical Data

Technical Name of Business Function

CRM_ITSM_FS

Type of Business Function

Enterprise Business Function

Available From

SAP Enhancement Package 2 (SP05) for SAP CRM 7.0

Technical Usage

CRM core

Application Component

Service Request (CRM-BTX-SRQ)

Business Partners (CRM-MD-BP)

Required Business Function

Service Request Enhancements (CRM_ITSM)

You can use this business function to provide the following enhanced fact sheet capabilities for the management of service requests:

  • You can provide access to fact sheets that are related to the business partners involved in a service request.

  • You can add the service request assignment block to the overview pages of the accounts and the contacts.

  • You can add the service request assignment block to the customer fact sheet.

In addition, you can add the attachments assignment block to the overview page of the account and the customer fact sheet.

For more information, see Gathering Information about Contacts and Customers.

Prerequisites

Type of Component

Component

Required for the Following Features Only

Software Component

As of BBPCRM 702 SP05 or BBPCRM 712 SP0