Integration of SAP CC and SAP CI with the Provider Order for SAP CRM 7.0, EhP3
Technical Name of Business Function | CRM_PROVORDERINT_2 |
Type of Business Function | Enterprise Business Function |
Available From | SAP Enhancement Package 3 for SAP CRM 7.0 |
Technical Usage | CRM core |
Application Component | Telecommunications (CRM-IT) |
Required Business Function | Order and Contract Processing for the Telecommunications Industry |
You can use this business function to set up a complete and integrated end-to-end scenario for Order-to-Cash (O2C) for prepaid and postpaid services in conjunction with SAP Convergent Invoicing (SAP CI) and SAP Convergent Charging (SAP CC). The business function also provides essential capabilities for the B2B business of service providers and the fully integrated Offer-to-Cash scenario between SAP Customer Relationship Management (SAP CRM) and SAP Billing and Revenue Innovation Management (BRIM).
The business benefits of this business functions are:
Seamlessly integrated Order-to-Cash (O2C) for postpaid and prepaid services
Product catalog integration with SAP CC
Contract integration with SAP CC, and SAP CI
Sales, order, and contract management for prepaid services
Fully integrated Offer-to-Cash scenario between SAP CRM, and SAP BRIM
The technical benefits are:
Pre-delivered integration between SAP CRM, SAP CI, and SAP CC and between SAP CRM and SAP BRIM
Archiving of provider orders and contracts
Prerequisites
You have installed the following components as of the version mentioned:
Type of Component
Component
Required for the Following Features Only
Software Component
BBPCRM 703
You have activated the business functions:
Order and Contract Processing for the Telecommunications Industry (CRM_TEL_SOM_1)
Integration of SAP CC and SAP CI with the Provider Order (CRM_PROVORDERINT_1)
Features
Enhancements for Sales and Order Management
Simplified Application Programming Interface (API) layer for batch processing of provider orders or contracts
Option of archiving provider orders, contracts, and master agreements
Performance improvements: Option of using templates for provider order creation
Option of classifying products, for example to restrict products to be used only in a B2C or B2B context or for revenue distribution contracts
Mapping and range table redefinition to maintain SAP CC mapping table content from SAP CRM
The new mapping table created in SAP CC is linked to the SAP CRM product and can subsequently be used in the provider order. You can also reuse existing mapping tables by searching for tables in SAP CC and assigning tables to SAP CRM objects such as the product or provider order and contract.
Partner Agreement Integration with SAP ERP
Options for the service provider to share parts of the revenue from a contractual agreement with their content provider
Replication of partner agreements created in SAP CRM to SAP CI and SAP CC
Discount Integration with SAP ERP
Option of assigning discounts defined in SAP CI to SAP CRM products
The assignments are replicated to SAP CI with the corresponding contract. SAP CI can then take into account the discounts during billing and invoicing.
Provider Sales and Order Management (PROV-SALES) Business Role
Web UI application for provider order and contract management used to maintain master agreements, capture provider orders and maintain provider contracts in the back office
B2B Master Agreement
Option of defining and managing individual sales agreements (specific validity period, authorized persons, master agreement specific products, individual prices and discounts), for example within a B2B scenario
Provider order creation can take place with reference to a master agreement. Sales agreements in the master agreement are used as a template for these provider orders
Mass Run
Option of bulk ordering with reference to master agreements (creation of provider orders or contracts during a mass process)
Option of making mass changes to provider contracts
Option of managing mass runs (creation of provider orders or contracts with reference to master agreements, changing mass runs, monitoring, error handling)
Option of using data upload (to spreadsheet application) for mass runs
Framework for customers to create their own mass run processes with their own fields
Batch processing of mass runs according to scheduling options (ad hoc, as a planned job)
Counter Sharing
Creation of sharing contracts to define services that apply to all individual contracts assigned to a sharing contract and that are to be used by all contract partners
Creation of provider contracts with reference to sharing contracts
SAP Jam Integration for Provider Order, Provider Contract, and Master Agreement
The business function provides an integration of the provider order, provider contract, and master agreement with SAP Jam, SAP’s social media application platform. As a SAP Jam user, you can register for specific provider orders, contracts, and master agreements, to be notified of any changes.