Service Configurator
Technical Name of Business Function |
CRM_SHSVC_2 |
Type of Business Function |
Enterprise Business Function |
Available From |
SAP Enhancement Package 3 for SAP CRM 7.0 |
Technical Usage |
CRM core |
Application Component |
|
Required Business Function |
CRM_SHSVC |
You can use this business function to optimize shared services processes in SAP CRM and its integration with back-end processes in SAP ERP Financials.
The Service Configurator is an integration of the functionality of SAP CRM Decision-Based Checklist with ERP Financials, which enables the shared services center to model and control its service processes that involve both front-end and back-end activities together with process-specific Financials fields.
Integration
Most features of this business function are only available when combined with SAP enhancement package 7 for SAP ERP 6.0.
Prerequisites
You have installed the following components as of the version mentioned:
Type of Component
Component
Required for the Following Features Only
Software Component
BBPCRM 713
Software Component
SAP_APPL 607
Accounting Interaction Center: Integration with Financial Accounting (FI) and with Controlling (CO)
Software Component
SAP_BS_FND
For additional information on this business function, see the SAP Library for SAP ERP on SAP Help Portal under http://help.sap.com/erp
SAP ERP Enhancement Packages
ERP Central Component Enhancement Package 7
Business Functions (SAP Enhancement Package 7 for SAP ERP 6.0)
Business Functions in SAP ERP
Enterprise Business Functions
Cross-Application Enterprise Business Functions
Shared Services Framework
.You have made the required settings in Customizing for all of the application components you use. For additional information on specific Customizing for this business function, see the related release note CRM_SHSVC_2: Service Configurator for Shared Services (New).
Features
This business function brings more ERP functionality to service request checklists in these ways:
Accessing ERP functions from service requests:
The business user can fill out a process-specific form with fields from the ERP system, and can select values by using the search help that is sourced from ERP data.
Validating user input against ERP data
Validation can be performed on user input when the business user saves a service request or executes a checklist step.
Submitting process-specific forms to ERP
The business user can submit a process-specific form to the ERP system to launch a transaction in the ERP system. Depending on the configuration, the user can either send the form data off to the ERP system or launch an ERP transaction remotely in the service request.