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Background documentationServices

 

You can incorporate various SAP and company-specific services for determining and maintaining Customizing and master data in the CRM Billing process flow. You define which services are actually used where in the billing process in CRM Billing by making individual Customizing settings for the metadata. You can use the following services here:

  • Pricing

  • Partner Processing

  • Text Processing

  • Action Processing

  • Item Category Determination

  • Advanced Item Category Determination

Features of Services Within CRM Billing

Each service in CRM Billing can process the following blocks when it is accessed:

  • Determination

  • Processing

Determination

If determination is performed for a service, the system defines the following data by accessing the corresponding services during various sub processes in CRM Billing:

  • Master data available in the system
 (such as organizational, product and condition data or texts)

  • Data for the Application Customizing in CRM Billing (such as attributes for the item category).

This data is entered in the transaction data for billing due list items or the billing header items following determination.

Display and processing

You can use all available services for displaying the data determined in CRM Billing. If the service contains an option for processing data, you can either change the corresponding infomation manually or create new data. It is currently possible to process price conditions, texts, and actions in the Billing Document.

Display and processing of data determined is started by accessing detailed information on a billing due list item or the header/item data for a billing document.

Example Example

Text processing does not determine any new texts, but transfers texts from the CRM business transaction during input processing. You can display the texts on the billing due list item transferred by displaying the item details.

Text processing can determine existing text data in the system again during billing. You can display these texts using the header and item details for the billing document and modify these manually if necessary. You can also create new texts for a billing document item or header.

End of the example.