This query provides you with an overview of service orders by category.
By default, the results of the query are restricted to the top 20 service order categories. When starting the query you can change the number of query results as required, for example, to restrict the results to the top 15.
This query is based on the InfoProvider /CRMBW/SVO_C01.
To use this query, you must activate the business function SAP BusinessObjects Integration and CRM Interactive Reporting (CRM_ANA_BOB
).
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Characteristic | Report Area |
/CRMBW/REPORTA |
Service Order (SERVICEORDER) |
Characteristic | Application Server |
/CRMBW/APPLS |
Application server (/CRMBW/V_APPLS) |
Characteristic | Logical System |
/CRMBW/LOGSYS |
Source system (/CRMBW/V_LOGSY) |
Characteristic | Selection ID |
/CRMBW/SELID |
Selection ID (/CRMBW/V_SELID) |
Characteristic | User Name |
/CRMBW/UNAME |
Current User (/CRMBW/V_UNAME) |
Object Type | Name | Technical Name |
---|---|---|
Characteristic | Service Team |
/CRMBW/SRV_TM |
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Characteristic | Category 1 |
/CRMBW/CATL11 |
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Key Figure | Average Service Order Lead Time |
/CRMBW/ASOLT2 |