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 Continuous Improvements for FCC, Termination Quote, FSL, and Performance

 

Technical Data

Technical Name of Business Function

CRM_FS_CI_1

Type of Business Function

Enterprise Business Function

Available As Of

SAP enhancement package 2 for SAP CRM 7.0

Technical Usage

Financial Services

Application Component

Financial Services, Business Transaction (CRM-IFS-BTX)

Required Business Function

Performance Improvements (CRM_FS PERF_1)

You can use this business function to add the following functions to your SAP Leasing solution:

  • Financial Customer Care: Account Identification with Leasing-Specific Object Data

  • Change Process Engine (CPE): Enhancement of the “Change Partner” (CHOP) Change Process

  • Full Service Leasing: Service Plan and Counter-Based Service Intervals

  • Performance Improvements

Note Note

You can use the business function Improvements for FCC, Termination Quotation, FSL, and Performance (CRM_FS_CI_1) only if you have implemented SAP Leasing.

End of the note.

Integration

Prerequisites

  • You have installed the following components as of the version mentioned:

    Type of Component

    Component

    Is Needed Only for the Following Features

    Software component

    BBPCRM 702

    Software component

    SAP_APPL 606

    Software component

    EA_APPL 606

Features

Financial Customer Care: Account Identification with Leasing-Specific Object Data

You can use this function in inbound or outbound contacts (such as a telephone call) in the SAP CRM Interaction Center in the Financial IC Agent Leasing (FCC_LEAS) user role to search and display accounts with leasing-specific search parameters. For more information, see Account Identification with Leasing-Specific Object Data.

Change Process Engine (CPE): Enhancement of the “Change Partner” (CHOP) Change Process

When you execute the Change Partner (CHOP) change process you can change multiple partners with different partner functions at the same time. Three partners are provided in the standard system.

Additional fields with the field labels Partner Function and New Partner Number are displayed on the WebClient UI at item level in the Change Process Engine.

Full Service Leasing: Service Plan and Counter-Based Service Intervals

If you are using service contract products with service orders you can create service plans with counter-based service intervals for these. For example, you can use a counter to monitor the wear and tear of a vehicle or the usage or reduction of a supply. The service is performed when the counter of the reference object (a lease containing a vehicle and at least one service item) displays a specific reading.

For more information, see Service Plan and Counter-Based Service Intervals.

Performance Improvements

The following function and feature improve system performance during the processing of business transactions and are available for business object BUS2000114 (FS Contract):

  • Asynchronous update: Improves system performance when data is saved, especially when the system is processing large contracts.

  • The object buffers for contracts are not initialized (NO_INIT) after the contracts have been saved.

For more information, see: