Assignment Blocks for Complaints & Leads on the BP Overview Page
Technical Name of Business Function |
|
Type of Business Function |
Enterprise Business Function |
Available As Of |
SAP enhancement package 1 (SP06) for SAP CRM 7.0 |
|
Technical Usage |
CRM core (BBPCRM) |
Application Component |
|
Required Business Function |
Not relevant |
The following new assignment blocks are available with this business function:
Assignment block for complaints on the overview page for accounts
Assignment block for leads on the overview page for contact persons
Prerequisites
You have installed the following components as of the version mentioned:
Type of Component
Component
Is Needed Only for the Following Features
Software component
BBPCRM 701 (SP06)
In the UI Component Workbench (transaction:
BSP_WD_CMPWB
), you have defined whether you can preselect the objects displayed in the respective assignment block.You can select a filter for the complaint assignment block in the component
BTCOMPLAINT_ASS
in the viewComplaintResultList
.You can select a filter for the leads assignment block in the component
BP_BPBT
in the viewContactLeadsOV
.
The assignment block for leads is available to you as of SAP enhancement package 1 (SP06) for SAP CRM 7.0 automatically if you activate the respective business function. If you want to use the assignment block for leads for SAP enhancement package 1 (SP03) for SAP CRM 7.0, you can activate the business function for this release level. However, if you do so, you must also import Note 1606486
.
Features
Assignment Block for Complaints
The assignment block is supplied in a closed format and displays complaints for the following accounts:
Individual Account
Organizational Account
Group
This applies regardless of the partner function for the account in the complaint.
Assignment Block for Leads
The assignment block is supplied in a closed format and functions in the same way as the existing leads assignment block in the account.