SAP Library - Interaction Center WebClient

Start Level 1 Node: Interaction Center WebClient

Interaction Center WebClient

End Level 1 Node: Interaction Center WebClient

Start Level 2 Node: Specifics for Interaction Center: Business Transactions

Specifics for Interaction Center: Business Transactions

End Level 2 Node: Specifics for Interaction Center: Business Transactions

Start Level 3 Node: Specifics for Interaction Center: CRM Business Transactions

Specifics for Interaction Center: CRM Business Transactions

End Level 3 Node: Specifics for Interaction Center: CRM Business Transactions

Start Level 3 Node: Specifics for Interaction Center: IC Business Transactions

Specifics for Interaction Center: IC Business Transactions

End Level 3 Node: Specifics for Interaction Center: IC Business Transactions

Start Level 4 Node: Specifics for Interaction Center: Marketing

Specifics for Interaction Center: Marketing

End Level 4 Node: Specifics for Interaction Center: Marketing

Start Level 4 Node: Specifics for Interaction Center: Sales

Specifics for Interaction Center: Sales

End Level 4 Node: Specifics for Interaction Center: Sales

Start Level 4 Node: Specifics for Interaction Center: Service

Specifics for Interaction Center: Service

End Level 4 Node: Specifics for Interaction Center: Service

Start Level 5 Node: Creation of Service Confirmations for Service Tickets

Creation of Service Confirmations for Service Tickets

End Level 5 Node: Creation of Service Confirmations for Service Tickets

Start Level 4 Node: Follow-Up in the Interaction Center WebClient

Follow-Up in the Interaction Center WebClient

End Level 4 Node: Follow-Up in the Interaction Center WebClient

Start Level 2 Node: Specifics for Interaction Center: Communication Management Softw

Specifics for Interaction Center: Communication Management Softw

End Level 2 Node: Specifics for Interaction Center: Communication Management Softw

Start Level 3 Node: Business Process Push

Business Process Push

End Level 3 Node: Business Process Push

Start Level 3 Node: Preview Dialing

Preview Dialing

End Level 3 Node: Preview Dialing

Start Level 3 Node: ERMS E-Mail Push

ERMS E-Mail Push

End Level 3 Node: ERMS E-Mail Push

Start Level 3 Node: Queue Status

End Level 3 Node: Queue Status

Start Level 3 Node: Agent Dashboard

Agent Dashboard

End Level 3 Node: Agent Dashboard

Start Level 2 Node: Specifics for Interaction Center: Toolbar

Specifics for Interaction Center: Toolbar

End Level 2 Node: Specifics for Interaction Center: Toolbar

Start Level 2 Node: Specifics for Interaction Center: Marketing Permission

Specifics for Interaction Center: Marketing Permission

End Level 2 Node: Specifics for Interaction Center: Marketing Permission

Start Level 3 Node: Marketing Permissions: Agent Guidance

Marketing Permissions: Agent Guidance

End Level 3 Node: Marketing Permissions: Agent Guidance

Start Level 3 Node: Defining Attributes

Defining Attributes

End Level 3 Node: Defining Attributes

Start Level 2 Node: Shared Services Framework

Shared Services Framework

End Level 2 Node: Shared Services Framework

Start Level 3 Node: General Functions

General Functions

End Level 3 Node: General Functions

Start Level 3 Node: Integration with SAP ERP

Integration with SAP ERP

End Level 3 Node: Integration with SAP ERP

Start Level 3 Node: IT Service Desk

IT Service Desk

End Level 3 Node: IT Service Desk

Start Level 2 Node: Client Switch

End Level 2 Node: Client Switch

Start Level 2 Node: Multisessioning

Multisessioning

End Level 2 Node: Multisessioning

Start Level 2 Node: Asynchronous Processing

Asynchronous Processing

End Level 2 Node: Asynchronous Processing

Start Level 2 Node: Web Services Integration

Web Services Integration

End Level 2 Node: Web Services Integration

Start Level 2 Node: Transaction Launcher

Transaction Launcher

End Level 2 Node: Transaction Launcher

Start Level 3 Node: Defining Transaction Launcher Logical Systems and URLs

Defining Transaction Launcher Logical Systems and URLs

End Level 3 Node: Defining Transaction Launcher Logical Systems and URLs

Start Level 2 Node: Interaction Center WebClient User Interface

Interaction Center WebClient User Interface

End Level 2 Node: Interaction Center WebClient User Interface

Start Level 2 Node: Scratch Pad

End Level 2 Node: Scratch Pad

Start Level 2 Node: Alerts and Messages

Alerts and Messages

End Level 2 Node: Alerts and Messages

Start Level 3 Node: Creating Alerts

Creating Alerts

End Level 3 Node: Creating Alerts

Start Level 2 Node: Broadcast Messaging

Broadcast Messaging

End Level 2 Node: Broadcast Messaging

Start Level 2 Node: Interaction Record

Interaction Record

End Level 2 Node: Interaction Record

Start Level 2 Node: Activity Clipboard

Activity Clipboard

End Level 2 Node: Activity Clipboard

Start Level 2 Node: Account Identification/Account Fact Sheet

Account Identification/Account Fact Sheet

End Level 2 Node: Account Identification/Account Fact Sheet

Start Level 2 Node: Defining Product Searches

Defining Product Searches

End Level 2 Node: Defining Product Searches

Start Level 2 Node: Chat

End Level 2 Node: Chat

Start Level 2 Node: E-Mail

End Level 2 Node: E-Mail

Start Level 3 Node: Smart Responses

Smart Responses

End Level 3 Node: Smart Responses

Start Level 3 Node: Standard Responses

Standard Responses

End Level 3 Node: Standard Responses

Start Level 2 Node: Fax and Letter

End Level 2 Node: Fax and Letter

Start Level 2 Node: Agent Inbox in the Interaction Center WebClient

Agent Inbox in the Interaction Center WebClient

End Level 2 Node: Agent Inbox in the Interaction Center WebClient

Start Level 3 Node: Basic Settings for the Agent Inbox

Basic Settings for the Agent Inbox

End Level 3 Node: Basic Settings for the Agent Inbox

Start Level 4 Node: Assigning Agents for E-Mail Handling

Assigning Agents for E-Mail Handling

End Level 4 Node: Assigning Agents for E-Mail Handling

Start Level 4 Node: Defining Routing Rules for E-Mails

Defining Routing Rules for E-Mails

End Level 4 Node: Defining Routing Rules for E-Mails

Start Level 4 Node: Additional E-Mail Routing Rules

Additional E-Mail Routing Rules

End Level 4 Node: Additional E-Mail Routing Rules

Define Recipient Profile for Forwarding

Start Level 4 Node: Define Quick Searches

Define Quick Searches

End Level 4 Node: Define Quick Searches

Start Level 3 Node: Inbox Search

End Level 3 Node: Inbox Search

Start Level 4 Node: Search Attributes

Search Attributes

End Level 4 Node: Search Attributes

Start Level 3 Node: Inbox Result List

Inbox Result List

End Level 3 Node: Inbox Result List

Start Level 3 Node: Accelerated Inbox Search

Accelerated Inbox Search

End Level 3 Node: Accelerated Inbox Search

Start Level 4 Node: Setting Up the Accelerated Inbox Search

Setting Up the Accelerated Inbox Search

End Level 4 Node: Setting Up the Accelerated Inbox Search

Start Level 4 Node: SAP HANA Content for Accelerated Search

SAP HANA Content for Accelerated Search

End Level 4 Node: SAP HANA Content for Accelerated Search

Start Level 4 Node: Business Transaction Table for Accelerated Search

Business Transaction Table for Accelerated Search

End Level 4 Node: Business Transaction Table for Accelerated Search

Start Level 4 Node: Inbox Work Distribution Dashboard

Inbox Work Distribution Dashboard

End Level 4 Node: Inbox Work Distribution Dashboard

Start Level 2 Node: Business Transaction Routing

Business Transaction Routing

End Level 2 Node: Business Transaction Routing

Start Level 2 Node: Knowledge Search in SAP CRM

Knowledge Search in SAP CRM

End Level 2 Node: Knowledge Search in SAP CRM

Start Level 2 Node: Campaigns

End Level 2 Node: Campaigns

Start Level 2 Node: Interaction Center Manager Dashboard

Interaction Center Manager Dashboard

End Level 2 Node: Interaction Center Manager Dashboard

Start Level 2 Node: Interaction Center Manager Settings

Interaction Center Manager Settings

End Level 2 Node: Interaction Center Manager Settings

Start Level 2 Node: Business Transaction Assignments

Business Transaction Assignments

End Level 2 Node: Business Transaction Assignments

Start Level 2 Node: Call List Management

Call List Management

End Level 2 Node: Call List Management

Start Level 3 Node: Call List Assignment

Call List Assignment

End Level 3 Node: Call List Assignment

Start Level 3 Node: Call List Maintenance

Call List Maintenance

End Level 3 Node: Call List Maintenance

Start Level 4 Node: Call List Interface

Call List Interface

End Level 4 Node: Call List Interface

Start Level 4 Node: Generating Planned Call Lists from Business Partner Call Times

Generating Planned Call Lists from Business Partner Call Times

End Level 4 Node: Generating Planned Call Lists from Business Partner Call Times

Start Level 4 Node: Archiving Call Lists

Archiving Call Lists

End Level 4 Node: Archiving Call Lists

Start Level 3 Node: Call List Synchronization

Call List Synchronization

End Level 3 Node: Call List Synchronization

Start Level 3 Node: Call List and Business Transaction Synchronization

Call List and Business Transaction Synchronization

End Level 3 Node: Call List and Business Transaction Synchronization

Start Level 3 Node: Automated Dialing

Automated Dialing

End Level 3 Node: Automated Dialing

Start Level 3 Node: Call List Attributes and Statistics

Call List Attributes and Statistics

End Level 3 Node: Call List Attributes and Statistics

Start Level 3 Node: Call List Execution

Call List Execution

End Level 3 Node: Call List Execution

Start Level 2 Node: Interactive Scripting

Interactive Scripting

End Level 2 Node: Interactive Scripting

Start Level 3 Node: Interactive Script Editor

Interactive Script Editor

End Level 3 Node: Interactive Script Editor

Start Level 4 Node: Creating Questions

Creating Questions

End Level 4 Node: Creating Questions

Start Level 4 Node: Creating Answers

Creating Answers

End Level 4 Node: Creating Answers

Start Level 4 Node: Creating Actions

Creating Actions

End Level 4 Node: Creating Actions

Start Level 4 Node: Creating Scripts

Creating Scripts

End Level 4 Node: Creating Scripts

Start Level 4 Node: Templates

End Level 4 Node: Templates

Start Level 5 Node: Templates in SAP CRM

Templates in SAP CRM

End Level 5 Node: Templates in SAP CRM

Start Level 4 Node: Assigning Scripts to Call Lists

Assigning Scripts to Call Lists

End Level 4 Node: Assigning Scripts to Call Lists

Start Level 4 Node: Translating Scripts

Translating Scripts

End Level 4 Node: Translating Scripts