Integration of SAP CC and SAP CI with the Provider Order
Technical Name of Business Function |
CRM_PROVORDERINT_1 |
Type of Business Function |
Enterprise Business Function |
Available From |
SAP Enhancement Package 2 for SAP CRM 7.0 |
Technical Usage |
CRM core |
Application Component |
Telecommunications (CRM-IT) |
Required Business Function |
Order and Contract Processing for the Telecommunications Industry |
You can use this business function to set up a complete and integrated end-to-end scenario for Order-to-Cash for prepaid and postpaid services, together with the use of SAP Convergent Invoicing (SAP CI) and SAP Convergent Charging (SAP CC). In addition, the business function provides improvements for handling provider orders.
The business benefits of this business function are:
Seamless integrated Order-to-Cash for postpaid and prepaid services
Product Catalog integration with SAP CC
Contract integration with SAP CC and SAP CI
Sales, Order and Contract Management for Prepaid Services
The technical benefit is:
Pre-delivered integration between SAP CRM, SAP CI and SAP CC.
Integration
Prerequisites
You have installed the following components as of the version mentioned:
Type of Component
Component
Required for the Following Features Only
Software Component
BBPCRM 702
You have activated the business function Order and Contract Processing for the Telecommunications Industry.
Features
Product Catalog Integration/Cross Catalog Mapping (CCM)
CCM and Charge Refill Plan Assignment
Provider Order and Contract Enhancements
Cancellation of Options
You can cancel product options in provider contracts. If a contract change is started after the end date of a canceled option, the canceled option is not visible as a subitem in the change order. The product configuration is updated with this information and the options become selectable again. When the agent cancels an option, the system checks the options against the cancellation rules, which are defined in Customizing. In addition, you can revoke the cancellation of options. In this case, the original status of the option is reset.
For more information, see Contract Changes
Creation and Identification of Corporate Accounts in Interaction Center for Telecommunications
You can search and create corporate accounts in the Interaction Center for the telecommunications industry.
For more information, see Identifying Customers and Contracts
.
Business Agreement and Prepaid Handling
Business Agreements in the Interaction Center