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Function documentationAccounting Integration for Claim Settlements

 

Settlement documents are created in SAP Customer Relationship Management (SAP CRM), but the actual payout is handled in the back office application (SAP ERP, either to accounts payable or accounts receivable; or other non-SAP systems).

Features

  • Accruals

    Handling and processing of accruals is done within SAP CRM.

    When settlement takes place, the corresponding financial accruals are reversed.

    Updates to SAP ERP can also be triggered when correction claims are settled in SAP CRM.

    If the settled amount is higher than the remaining accrual balance, the excess amount is copied over as an expense.

    For more information, see Accruals.

  • Account Determination

    You can control how accounts are determined by making settings in Customizing in Customer Relationship Management under: Claims Management —> Define Basic Settings for Claim Settlements.

  • Integration with Accounts Payable

    The brand owner may assume debts for a business partner (who runs the marketing campaigns and promotions), or pay for the marketing services of channel partners and reimburse them for the costs. In this case, the partner is modeled as a vendor.

  • Payout

    A payout is triggered by a payment run in SAP ERP.

    You can see the backend processing status in the claim settlement document in SAP CRM.