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 Infrastructure

 

Technical Data

Technical Name of Business Function

CRM_INF_1

Type of Business Function

Enterprise Business Function

Available As Of

SAP Enhancement Package 1 for SAP CRM 7.0

Technical Usage

CRM core

Application Component

Access Control Engine (CRM-ACE)

Easy Enhancement Workbench (CA-GTF-EEW)

Text Management (CRM-BF-TM)

Enterprise Search Integration (CA-WUI-ES)

CRM Cross-Application Components (CRM-CA)

Simple Search: Business Transactions(CRM-BTX-ES)

Directly Dependent Business Function Requiring Activation in Addition

Not relevant

In this business function, there are enhancements to the SAP CRM infrastructure. These enhancements provide you with additional flexibility, capability, and tools that facilitate add-on developments and integration with other systems.

Prerequisites

You have installed the following components as of the version mentioned:

Type of Component

Component

Is Needed Only for the Following Features

Software Component

BBPCRM 701

Features

ACE Enablement

Additional objects for the access control engine (ACE) are available to you. You can find a list of these objects in the corresponding release note CRM_INF_1: ACE Enablement (Enhanced)..

Notes Enhancements

You can use an HTML editor when you create and edit notes in the Notes assignment block of CRM objects. The HTML editor gives you a simple range of formatting options for your note texts, such as bold and italic script, and left- and center-aligned text.

For more information, see Text Formatting in Notes.

Simple Search

The simple search was enhanced by adding the following features:

  • Status search

  • Performance and memory optimization

  • Foreign relations support

  • Complete attribute overview

  • Central search authorizations

For more information, see Simple Search.

Rule Builder

The rule builder was enhanced and now includes a graphical user interface. The rule builder is also now available for real-time offer management. The rule builder's new graphical user interface, the rule flow environment, provides flowchart-style tools and drag-and-drop capability. The existing method of creating rules using the rule table is still available; the rule flow environment has been added as an alternative. You should choose a rule environment before you start creating the rule, as you cannot switch between them after you have saved the rule.

The rule builder is available for loyalty management and real-time offer management.

Note: Users who do not have modification rights for the rule still have display rights for the rule flow environment.

For more information, see Rule Builder.

Enterprise Search in Interaction Center by Integration of Interaction Record

The search for interaction records is a new search option available for the simple search in the Interaction Center.

In the Search menu, you can use the Activities option to search for interaction records. To search for specific interaction records, you can specify further search criteria specific to the interaction record, such as Category. You can also enter keywords, IDs, or text in the search field, which will include other types of activity objects in the search. You can search for all fields that are available in Advanced Search, except for Date, Value, Currency, and Unit.

The interaction record is now included in the search along with other business objects that belong to a business role.

For more information, see the corresponding release note CRM_INF_1: Enterprise Search in Interaction Center by Integration of Interaction Record (New).