Energy Retailer 2

Technical Data
Technical Name of Business Function	CRM_UT_ER_2
Type of Business Function	Enterprise Business Function
Available As Of	SAP enhancement package 2 for SAP CRM 7.0
Technical Usage	CRM Core
Application Component	Utilities Industry (CRM-IU)
Required Business Function	Utilities Contract Account A/R and A/P 2 (ISU_CA_2)

This business function provides you with a significant number of new functions and tools for the sales process for residential customers and commercial and industrial customers (business-to-customer scenario and business-to-business scenario).

Integration

Prerequisites

You have installed the following components as of the version mentioned:

Type of Component

Component

Is Needed Only for the Following Features

Software Component

BBPCRM 702
You are using SAP enhancement package 6 in SAP ERP 6.0, Industry Extension Utilities.

Type of Component	Component	Is Needed Only for the Following Features
Software Component	BBPCRM 702

You have activated business function ISU_CA_2 Utilities Contract Account A/R and A/P 2.

You have made the relevant settings in Customizing for SAP Customer Relationship Management Industry-Specific Solutions Utilities Industry .

Features

The business function Energy Retailer 2 provides you with the following functions:

Enhanced Product Proposal

This new function provides you with a new search for products and product packages that are most suitable for specific customers. A list of attributes for which you can define rules is available. You can also add your own attributes and rules.

Collective Bill Business Agreement

The collective bill account in SAP ERP bundles the individual contract accounts of a customer. This means it is possible to send the customer a single bill only. The collective bill account is now also available in SAP CRM as a collective bill business agreement. This supports the creation, changing, and assignment of standard business agreements to collective bill business agreements.

Utilities Check Cockpit (UCC)

The Utilities Check Cockpit is a new tool that you can use to make sure that your system is consistent. You can use it to perform cross-system checks in SAP CRM and SAP ERP to display an overview of the status of your utilties-specific objects. You can track the check process and trigger follow-up actitvites to correct any errors.

Enhanced Identification

The enhanced identification enables you to display the business and technical master data on a single screen. You can navigate to the respective detail view and start processes.

Service Interface (Service UI)

A new user interface is available that you can use to enter service orders and notifications, which are subsequently processed by the service department.

Check Repository in Process Framework

You can use this enhancement to the CRM Utilities Process Framework to define and execute flexible checks in the contract and offer processes and also implement your own checks.

Data— Import—Tool (DIT)

You can use this tool to import a large number of points of delivery to your CRM System using an external interface and assign them to a point of delivery set.

Offer Version Management

A key account manager at a utility company can use this function to manage all versions of an offer that are created during customer negotiations. Starting from the current offer version, the key account manager can access any other version using a link to compare the different versions. If the customer accepts the offer, the key account manager creates a contract from the most recent offer version.

Insert Contract

You can use the Insert Contract process to insert items from various contracts in an offer. The system transfers the point of delivery and optionally the business partner and business agreement. Accepting these new offer items triggers the product change or a move-in/out.