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Function documentationWarranty Maintenance

 

To be able to assign warranties, they must be created in the system as products and be defined.

Prerequisites

  • Warranty categories

    You have defined warranty categories as described in Customizing for Customer Relationship Management under Start of the navigation path Master Data Next navigation step Products Next navigation step Special Settings for Warranties Next navigation step Define Warranties End of the navigation path.

  • Warranty templates

    You have defined warranty templates in Customizing for Customer Relationship Management under Start of the navigation path Master Data Next navigation step Products Next navigation step Special Settings for Warranties Next navigation step Define Default Values for Warranties End of the navigation path.

  • Counters

    You have created the counters with which the counter reading for the validity of counter-based warranties can be documented. When creating a warranty with a counter reference, you can specify the appropriate counter attributes. For more information about counters see Counters and Readings.

Activities

  • You create warranties on the Warranties page.

  • You can use a template to predefine a set of frequently-used warranty parameters, such as warranty category, warranty basis, or date profile.

    When you retrieve a template on the Warranties page, the predefined data is automatically added to the new warranty.

  • You can define the warranty category (for example, a customer or vendor warranty).

  • You can define the validity of the warranties according to the following specifications:

    • Defined period of time

    • Defined counter interval

    • A combination of time periods and counter intervals

  • You can include or exclude particular services, service parts, and even specific subjects to be fully covered, or only partially covered by the warranty.

  • You can define flexible date rules to calculate the start date of a warranty and its period of validity.

  • You can use an accounting indicator to determine the procedure for price determination, and the procedure for billing and transferring costs to controlling for warranties.

    This gives you control over the costs incurred by warranties. For more information about accounting indicators, see Accounting Indicator.

  • You can assign a variety of relevant documents to a warranty, such as text files or spreadsheets, graphics, URLs, and audio and video files.