Function documentationWarranty Management

 

Warranty management includes the following activities:

  • Identify warranties within the processing of business transactions in service (service processes, confirmations, complaints)

  • Check whether the claims on the warranty services are legitimate

  • Check whether an incoming problem message is a case for warranty

  • Define the effects of warranties on pricing and billing

  • Monitor warranty costs

Warranty management is made up of the following components:

  • Warranty processing in the product master

  • Warranty assignment

  • Warranty check for coverage of services

  • Automatic warranty creation

  • Warranty analysis in SAP NetWeaver Business Intelligence

For information about warranty management in the Interaction Center (IC) WebClient, see Specifics for Interaction Center: Service.