You can use this business function to enable mobile service and additional mobile sales functionality that are intended to be used with the gateway to SAP NetWeaver Mobile. The business value is to improve efficiency of the field force by making crucial and up-to-date data available to them on their mobile devices. This will allow quick and efficient management of customer relationships, thus enhancing customer satisfaction.

With the sales function, while in the field, the sales professionals have access to additional relevant sales-related information, like account fact sheets, surveys and the ability to create sales orders, in order to maximize their productivity. With remote access to critical information, a sales professional, for example, can gather information in a survey or questionnaire from customers, gain visibility into customer data via account fact sheets, or create sales orders, all of which will go a long way in ensuring efficient customer handling.

With the service function, field technicians can improve service quality and service response and delivery times, and reduce operational service costs by making available timely and pertinent information on their mobile devices in almost real time. This will help in reducing instances of inadequate and incomplete information that can adversely affect their performance.