Duration of Work (CRMM_PR_SRVDUR)

Set type for specifying the duration of work and time unit for a product representing the service which is to be performed.

It is used as a default value in the service item of a business transaction, and is available as information in subsequent resource planning.

This set type is available for service products with resources.

Resource Requirement (CRMM_PR_SRVRR)

Set type containing a rule as the default value specifying how the executing service organization which is to perform the service is determined automatically in the service item of the business transaction.

This set type is available for service products with resources.

Default Values for Service Contracts (CRMM_PR_SRVENT)

Set type containing the default service profile and response profile to be used in service contracts in which the service is stipulated.

The service profile defines the times when a customer is entitled to a service, with specified availability times.

The response profile is used to generate date and time intervals for the performance of service tasks. The system calculates the time interval within which a predefined task must be performed with reference to the service profile, to which the response profile is assigned.

You can define the profiles on the SAP Easy Access screen under  Service Maintain Availability and Response Times . For more information, see Service Level Agreements (SLA).

This set type is available for service products for contracts.

Service Plan (SERVICEPLAN)

Set type for specifying a service interval template for the service plan.

For periodic services, intervals are available with different plan types (time-based or counter-based, or a combination of both plan types) and with different scheduling types (cyclical, once, alternating, or scheduling with fixed values). You can define templates for the different interval types.

You define service interval templates on the SAP Easy Access screen under  Service Maintain Service Interval Templates .

For more information, see Templates for Service Intervals.