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Object documentationNotes and Attachments

 

Various sources of information available for products.

 

Notes and Sales Notes

Technical names: COMM_PR_LGTEXT, COMM_PR_LGTEXT1, COMM_PR_LGTEXT2

Various text types are available for products. They are divided into two main types:

  • Basic texts (not dependent on a distribution chain)

  • Sales texts (dependent on a distribution chain)

Each text type can be created once in each language for each product. Text types that are specific to a distribution chain can be created once in each distribution chain and language for a particular product.

Three set types are available for texts:

  • All text types can be maintained on the set type COMM_PR_LGTEXT (Texts)

  • Only organization-independent text types can be maintained on the set type COMM_PR_LGTEXT1 (Basic Texts)

  • Only distribution-chain-dependent text types can be maintained on the set type COMM_PR_LGTEXT2 (Sales Texts)

Text Types

SAP delivers five organization-independent text types and five distribution-chain-specific text types:

Org.-Independent Text Types

Distribution-Chain-Dependent Text Types

Basic Text

Sales Text

Inspection Text

Sales Inspection Text

Internal Note

Internal Sales Indicator

Basic Eye-Catcher Text

Sales Eye-Catcher Text

Basic Price Eye-Catcher Text

Sales Price Eye-Catcher Text

Products from Other Systems

All text types can be used for products created in SAP CRM. However, where products have been created in an external system, you can only create and change text types which are not downloaded to SAP CRM.

Text types which are exchanged between SAP ECC and SAP CRM are as follows:

SAP ECC

SAP CRM

Basic data text (service)

Basic Text

Basic data text (material)

Basic Text

Inspection text (material)

Inspection Text

Internal note (material)

Internal Note

Customizing

You can define your own text types, text determination procedures, and access sequences in Customizing for Customer Relationship Management, by choosing Start of the navigation path Basic Functions Next navigation step Text Management End of the navigation path.

You can also define which text types are allowed for a product type by choosing Start of the navigation path Customer Relationship Management Next navigation step Master Data Next navigation step Products Next navigation step Settings for Product Type Next navigation step Assign Text Object and Text Determination Procedure End of the navigation path. This is done indirectly using a text determination procedure.

Attachments and Thumbnail

You can attach different types of documents to a product using content management functionality.

For more information, see CRM Content Management.

You can also attach a thumbnail to a product, thus providing a picture of the product in its general data. The image is assigned in the normal manner as for attachments. However, the attachment must be designated as the default document in the document properties, and BDS_IMAGE selected as the document type.