FSCM Functions 

Technical Data

Technical Name of the Business Function	FIN_FSCM_CCD
Type of Business Function	Enterprise Business Function
Available As Of	SAP Enhancement Package 2 for SAP ERP 6.0
Technical Usage	Strategic Enterprise Mgmt
Application Component	●      SAP Dispute Management (FIN-FSCM-DM) ●      SAP Collections Management (FIN-FSCM-COL) ●      SAP Credit Management (FIN-FSCM-CR)
Directly Dependent Business Function Requiring Activation in Addition	FSCM Integration (FIN_FSCM_INTEGRATION) Note that you do not need this additional business function for all subfunctions.

Use

You can use this business function to make use of new functions in the following application components of SAP Financial Supply Chain Management:

SAP Dispute Management

This is the focus of the functional enhancement delivered with this business function. You have more flexible options for assigning items and customers to dispute cases. This makes your dispute case processing more efficient. You can also define dependencies between dispute case attributes and attributes of the customer line items assigned to the dispute case. You can use the advantages of this improved integration for targeted dunning, for example.

To simplify the daily work of the Dispute Manager, he has the option of simplified user interfaces in the form of a work center.

SAP Collections Management

In receivables processing, you can use the new function of SAP Dispute Management to add customer-disputed objects, such as invoices, to dispute cases.

SAP Credit Management

Here there are enhancements such as improvement of the log display, simulation of the credit check for an individual business partner direct in SAP Credit Management, and the credit exposure display in the credit horizon. There are additional enterprise services for communicating with information providers.

Prerequisites

You have installed the following components as of the version mentioned:

Type of Component	Component	Is Only Needed for the Following Features
Software Component	●      FINBASIS 602 ●      SEM_BW 602
SAP NetWeaver Business Intelligence (SAP NetWeaver BI)	As of SAP NetWeaver 2004s	Enhancements for SAP Credit Management. You do not have to activate the business function.
Business Intelligence Content	As of SAP NetWeaver 2004s BI Content Add-On 3 SP06	Enhancements for SAP Credit Management. You do not have to activate the business function.
SAP NetWeaver Portal	As of SAP NetWeaver 2004s	●      Work Center of the Dispute Manager ●      Work Center of the Credit Manager
Portal Content	As of Business Package for Dispute Manager (SAP ERP) 1.2	Work Center of the Dispute Manager
Portal Content	As of Business Package for Credit Manager (SAP ERP) 1.2	Work Center of the Credit Manager
SAP Enterprise Services	As of FINBASIS 602, namespace http://sap.com/xi/FSCM/Global	Services for SAP Credit Management

 

To be able to use this business function, the following prerequisites must be met in the individual components:

SAP Dispute Management

●      You have configured the following application components:

○       SAP Dispute Management

○       Accounts Receivable Accounting (FI-AR)

●      You have activated the FSCM Functions (FIN_FSCM_CCD) business function.

●      You have activated the FSCM Integration (FIN_FSCM_INTEGRATION) business function in the Accounts Receivable Accounting (FI-AR) system. However, you do not need this for the work center of the Dispute Manager.

●      You have made the necessary settings in Customizing for SAP Dispute Management. For more information, see the release notes of the business functions.

SAP Collections Management

●      You have configured the following application components:

○       SAP Collections Management

○       Accounts Receivable Accounting (FI-AR)

●      You have activated the FSCM Functions (FIN_FSCM_CCD) business function.

●      You have activated the FSCM Integration (FIN_FSCM_INTEGRATION) business function in the Accounts Receivable Accounting (FI-AR) system

●      You have made the necessary settings in Customizing for SAP Collections Management. For more information, see the release notes of the business functions.

SAP Credit Management

●      You have configured the SAP Credit Management application component.

●      You have activated the FSCM Functions (FIN_FSCM_CCD) business function.

Features

This business function covers the following functions:

SAP Dispute Management

Increased flexibility for creating dispute cases

The Customer-Disputed Amount attribute has been added to the dispute case. In the dispute case, you can also display customer-disputed objects under the linked objects.

You can assign an open or cleared item to any number of dispute cases as customer-disputed object. The customer-disputed amount can correspond to the amount of the item or you can enter it manually. However, customer-disputed objects do not display the close process integration with Accounts Receivable Accounting (FI-AR) as disputed objects do. In particular, in clearing transactions for customer-disputed items there is no change to the customer-disputed amount in the dispute case.

You can also add a customer to a dispute case without having to assign an item. However, you can still enter a customer-disputed amount.

You can only add customer-disputed objects to a dispute case in individual processing. You can do this in clearing transactions, the line item list, individual document processing, and dispute case processing.

In the clearing transaction, the system recognizes when dispute cases exist for a customer. You can choose whether to add residual items to be created to an existing dispute case or to create a new dispute case. In the first case, the system displays a prioritized selection list of dispute cases. In a mass processing function, you can also subsequently assign open items to the existing dispute cases.

A customer calls before paying an invoice to dispute the invoice - either completely or partly. The responsible clerk in accounts receivable can create a dispute case immediately and assign the invoice with the customer-disputed amount as customer-disputed object. Later the customer makes the payment and deducts the amount as notified. The clerk can assign the residual item that arises to the existing dispute case.

Definition of dependencies between dispute case attributes and attributes of the customer line items assigned to the dispute case.

Changes in a dispute case can trigger changes in the assigned line item. Depending on the status and reason of the dispute case, you can set a dunning block in the assigned line item and remove it again. The removal can take place after a defined number of days in arrears. When the dispute case receives the status To Be Collected, the system removes the dunning block again after a number of days.

Work Center for Dispute Manager

The work center for the Dispute Manager is a portal-based interface to support his daily work. It shows an overview of the dispute cases grouped by predefined and personalized selection criteria.

 

For more information, see:

●      Component SAP Dispute Management for FI-AR (FIN-FSCM-DM):

○       Dispute Case, Linked Objects section (changed)

○       Process Integration with Accounts Receivable Accounting (changed)

○       Creating Dispute Cases in Financial Accounting (changed)

○       Creating Dispute Cases from the Document Display (changed)

○       Creating Dispute Cases from the Line Item List (changed)

○       Creating Dispute Cases during Clearing of Open Items  (changed)

○       Assign Customer (new)

○       Adding Customer-Disputed Objects (new)

○       Removing Objects (new)

○       Creation of Proposal for Assignment of Open Items (new)

○       Processing of Proposal for Assignment of Open Items (new)

○       Displaying Dispute Cases from the Document Display and Change (changed)

○       Displaying Dispute Cases from the Line Item List (changed)

○       Amounts in Dispute Case, Customer-Disputed Amount section (new)

○       Document Changes from Dispute Cases (New)

●      Business Package for Dispute Manager (SAP ERP) 1.2 (new)

●      Security guide on SAP Service Marketplace at service.sap.com/securityguide.

SAP Collections Management

The increased flexibility of SAP Dispute Management on creation of dispute cases is also an advantage in the receivables processing of SAP Collections Management.

Using the BI Content, the collections specialist can make additional analyses, such as the degree of processing of his work list, or the due dates of his customers.

For more information, see:

●      Component SAP Collections Management (FIN-FSCM-COL):

○       Invoices (changed)

○       Dispute Cases (changed)

SAP Credit Management

The following enhancements have been realized in SAP Credit Management.

●      The log display has been improved to explain the calculation of the score.

●      In SAP Credit Management, you can perform a simulation of the credit check for an individual business partner. This enables you to check quickly whether the selected check rule leads to the expected results.

●      A credit exposure display in the credit horizon has been added to the credit exposure display, based on the check rule assigned to the business partner. This means that you see the credit exposure relevant for the dynamic credit check on the interface.

●      You can retrieve updates of external credit monitoring information to update the rating of your business partners.

●      You can obtain the ID, which an information provider uses for a business partner, from the information provider electronically.

For more information, see:

●      Component SAP Credit Management:

○       External Credit Monitoring Information (New)

○       Search for ID of Business Partner at Information Provider (New)