Once a call list is created, the supervisor determines which agents or groups of agents execute the call lists and assigns a call list to them. The assignment is made to an organizational object that agents are associated with. This provides greater flexibility and ease of assigning call lists to particular groups, instead of manually assigning each agent.

For example, there are 20 agents who are in the sales group. The supervisor assigns the call list to the sales group and all 20 agents can see the call list. Otherwise, the manager would have to make 20 separate assignments instead of only one.

After the assignment is made, and the call list is activated, agents see the call list in the Interaction Center (IC) WebClient. Agents can see the call list as long as all the conditions under section Agents see call lists in the agent application in Call List Execution are fulfilled.