Problem Type

Highest level at which you can categorize a problem. Depending on how your system administrator has configured the problem type, it can determine:

Problem Subtype

Subdivision of the problem type. For example, if you have the problem type Computer Accessories, you may want to have the problem subtypes Ergonomic Accessories, Media Storage, Printer Accessories, and so on.

Problem subtypes are defined by your system administrator in Customizing for Customer Relationship Management, by choosing  Enterprise Intelligence Solution Database Problems Define Problem Subtypes for Each Problem Type .

Code

Individual problem code in a problem code group.

You can use the problem code group and problem code to classify the problem. For example, you could have the problem code group Media for media storage. This problem code group could contain problem codes such as CD for CD storage and MS for multimedia storage.

The problem code groups and problem codes that can be assigned to a problem are contained in the problem catalog that is assigned to the problem type by your system administrator. (In the above example, the problem catalog could be Computer Accessories.) As a result, the problem type determines which problem code groups and problem codes you can assign to a problem of this problem type.

Catalogs, code groups, and the individual codes in each code group are defined by your system administrator in Customizing for Customer Relationship Management, by choosing  Enterprise Intelligence Solution Database Basic Data Catalog Maintenance Define Catalogs and Define Code Groups and Codes for Catalogs

Priority Type

2-character ID that, together with the priority level, describes the priority.

Priority types are defined by your system administrator in Customizing forCustomer Relationship Management, by choosing  Enterprise Intelligence Solution Database Basic Data Priorities Define Priority Types .

Priority Level

Single character (for example, 1, 2, or 3) that indicates the priority (for example, 1 could be high, 2 medium, and 3 low) of the priority type.

You may want to use this field to indicate how quickly the problem has to be resolved.

Priority levels are defined by your system administrator in Customizing for Customer Relationship Management, by choosing  Enterprise Intelligence Solution Database Basic Data Priorities Define Priorities for Each Priority Type .

Application Area

Groups together similar problems. Unlike the problem subtype, the application area is not dependent on the problem type.

Application areas are defined by your system administrator in Customizing for Customer Relationship Management, by choosing  Enterprise Intelligence Solution Database Problems Define Application Areas .

Valid-From Date

Date from which the problem record is valid.

Valid-To Date

Date to which the problem record is valid.