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Function documentationLocations, Damages, and Causes

 

You can create a problem analysis by assigning one or more locations, damages, and/or causes to a problem of a given problem type.

Each location, damage, and cause is identified by a code. Each code is assigned to a code group that is contained in a catalog. For example, if the location is a laptop's AC adapter, the code AC for AC adapter could be assigned to the code group HW for hardware that is contained in the locations catalog Personal Computers.

Note Note

This function is available only on the SAP GUI.

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Prerequisites

Your system administrator has defined the locations catalog, damages catalog, and causes catalog containing the codes and code groups. This is done in Customizing for Customer Relationship Management, by choosing Start of the navigation path Enterprise Intelligence Next navigation step Solution Database Next navigation step Basic Data Next navigation step Catalog Maintenance Next navigation step Define Catalogs End of the navigation path .

Your system administrator has defined the codes and code groups. This is done in Customizing for Customer Relationship Management, by choosing Start of the navigation path Enterprise Intelligence Next navigation step Solution Database Next navigation step Basic Data Next navigation step Catalog Maintenance Next navigation step Define Code Groups and Codes for Catalogs End of the navigation path.

Your system administrator has specified the locations catalog, damages catalog, and causes catalog to be used for problems of a given problem type. This is done in Customizing for Customer Relationship Management, by choosing Start of the navigation path Enterprise Intelligence Next navigation step Solution Database Next navigation step Problems Next navigation step Define Problem Types End of the navigation path. As a result, the problem type determines which code groups and codes can be assigned to a problem of this problem type.

You have specified a problem type when maintaining the problem.

Features

You can create a hierarchical problem analysis by selecting a specific location in the problem analysis and assigning the damage to that location, and then by selecting the damage and assigning the cause to that damage (not vice versa). Or you can create a flat problem analysis in which the locations, damages, and causes are at the same level.

Note Note

Use the wizard to create a hierarchical or flat problem analysis quickly.

End of the note.

Activities

  1. Access problem maintenance (see Solution Database).

  2. Check that you have specified a problem type and pressed Enter.

  3. Choose Add Locations, Add Damages, or Add Causes.

    For information on how to create a hierarchical or flat problem analysis, see Features.

  4. Select the relevant locations, damages, or causes. The locations, damages, and/or causes assigned to the problem are displayed in the tree structure.

Example

More Information

Problem Maintenance