You can create a problem analysis by assigning one or more locations, damages, and/or causes to a problem of a given problem type.
Each location, damage, and cause is identified by a code. Each
code is assigned to a code group that is contained in a catalog. For example,
if the location is a laptop's AC adapter, the code AC
for
AC adapter could be assigned to the code group HW
for
hardware that is contained in the locations catalog Personal
Computers
.
Note
This function is available only on the SAP GUI.
Your system administrator has defined the locations catalog, damages
catalog, and causes catalog containing the codes and code groups. This is
done in Customizing for Customer Relationship Management
,
by choosing .
Your system administrator has defined the codes and code groups.
This is done in Customizing for Customer Relationship Management
,
by choosing .
Your system administrator has specified the locations catalog,
damages catalog, and causes catalog to be used for problems of a given problem
type. This is done in Customizing for Customer Relationship
Management,
by choosing . As a result, the problem type determines which code groups
and codes can be assigned to a problem of this problem type.
You have specified a problem type when maintaining the problem.
You can create a hierarchical problem analysis by selecting a specific location in the problem analysis and assigning the damage to that location, and then by selecting the damage and assigning the cause to that damage (not vice versa). Or you can create a flat problem analysis in which the locations, damages, and causes are at the same level.
Note
Use the wizard to create a hierarchical or flat problem analysis quickly.
Access problem maintenance (see Solution Database).
Check that you have specified a problem type and pressed Enter
.
Choose Add Locations
, Add
Damages
, or Add Causes
.
For information on how to create a hierarchical or flat problem analysis, see Features.
Select the relevant locations, damages, or causes. The locations, damages, and/or causes assigned to the problem are displayed in the tree structure.