Technical Name of Business Function |
|
Type of Business Function | Enterprise Business Function |
Available As Of | SAP Enhancement Package 1 for SAP CRM 7.0 |
Technical Usage | CRM Core |
Application Component | Social Service Plan ( Social Deduction Plan ( |
Directly Dependent Business Function Requiring Activation in Addition | Social Services - Benefit Calculation and Payment ( |
You can use this business function to increase your control over the decision-making process of a social service plan in social services.
You have installed the following components as of the version mentioned:
Type of Component | Component | Is Needed Only for the Following Features |
Software Component |
| |
Technical Component | ERP EhP5 |
After you have activated the business function Social Services - Benefit Calculation
, you make the settings in Customizing for Customer Relationship Management
under the following:
.
The system automatically determines the list of entitlements (benefits and according periods) for a beneficiary for a particular benefit program, based on business rules. You can also manually trigger the determination of entitlements. For more information, see Entitlement Determination and Calculation.
The system automatically calculates the entitlement amounts for your benefits, based on business rules. You can also manually trigger the calculation of entitlement amounts, or you can manually enter entitlement amounts for your entitlements. For more information, see Entitlement Determination and Calculation.
You can assess and adjust the benefit decision, and either update the benefit decision or manually create new entitlement items before you approve the benefit decision.
The system automatically determines whether there are previous payments that apply to your current entitlement items, and the amounts that must be paid. These previous payments can result in an overpayment or underpayment on the entitlement items of your current plan. For more information, see Gross Payment Item Determination.
You can preview your planned payments or see details of your finalized planned payments before you approve them, depending on when you execute net display during the decision-making process.
You can create a follow-up version of your social service plan using delta logic, when changes are necessary to, for example, the decision period. For more information, see Change Processes in Social Services.
The system automatically retrieves and creates entitlement items from previous social service plans that are relevant for the current social service plan. For more information, see Entitlement Adjustment.
In a social deduction plan, you can monitor deductions from the benefits of a social service plan at the request of, for example, a beneficiary or the municipality. You may want to deduct from social service plan benefits if there has occurred an overpayment, or you may want to deduct expenses, such as rent payments. You can do the following with social deduction plans:
Create a social deduction plan manually or search for a social deduction plan
Create deduction plan items
Assign your social deduction plans to cases
Execute change processes to your social deduction plans and deduction plan items
Display your deduction amounts before you approve them using Net Display
Approve or reject a social deduction plan
For more information, see Social Deduction Plan.