Claims Management
Claims management is an application that allows users to create and settle claims. Brand owners and consumer products companies can create and settle claims in the market development funds (MDF) and trade promotion management (TPM) business scenarios respectively. Channel partners can create claims to request reimbursement from brand owners in the MDF business scenario.
Integration
Claims management is integrated with:
MDF
TPM
CRM Funds Management
SAP ERP
SAP NetWeaver Business Warehouse (SAP NetWeaver BW)
Financials
Dispute Management
Controlling – Controlling Components: Controlling Profitability Analysis, Enterprise Core Profit Center Accounting
Features
Claims in the MDF business scenario
The brand owner and the channel partner can create claims in the MDF business scenario. For more information, see Claims Management in the MDF Business Scenario.
Claims in the TPM business scenario
The consumer products company can create and settle claims in the TPM business scenario. For more information, see Claims Management in Trade Promotion Management.
Validation Sheet
The validation sheet helps you decide whether a customer’s claim is valid. To use the validation sheet, you must make settings in Customizing for
Customer Relationship Management
(CRM), by choosing
Claims Management
Validation
.Claim settlements
Claims can be processed for payout. For more information, see Claim Settlements.
Prepayments
The consumer products company can create prepayments in the TPM business scenario. For more information, see Prepayments.
Chargebacks
The consumer products company can recover funds from a customer. For more information, see Chargebacks.
Write-Offs
The consumer products company can “write off” amounts that are either unresolved or uncollectible. For more information, see Write-Offs.