Technical Name of Business Function |
|
Type of Business Function |
Enterprise Business Function |
Available From |
SAP Enhancement Package 2 (SP05) for SAP CRM 7.0 |
Technical Usage |
CRM core |
Application Component |
|
Required Business Function |
|
You can use this business function to keep your business partners informed about the status and the progress of service requests. The Notification Framework
enables you to subscribe yourself or a group of persons to a service request or to service requests that
have specific attributes.
Additionally, the business function provides you with new features for sending e-mails manually.
Type of Component |
Component |
Required for the Following Features Only |
---|---|---|
Software Component |
As of |
You can subscribe to a service request or subscription by the following ways:
You create a subscription.
You subscribe to a subscription.
You subscribe to a service request.
Example
You want to ensure that all parties involved in a service request transaction are informed when the priority of a transaction is set to very high.
You are the central contact for a customer. You want to get automatically informed when the customer contacts your service desk.
You are the reporter of an incident. You want to get informed when the status of an incident has changed.
For more information, see Notification Framework.
Now the following features for the manual sending of e-mails are available:
You can assign the mail forms to single business roles. In the input help of the mail forms, then the system filters the list with the business role the user is logged on.
You can add placeholders for various attributes of the service request
For non-IC business roles, you can fill the e-mail recipient automatically
You can attach a PDF that contains the most important data of a service request
For more information, see Sending E-Mails.