Show TOC

 Enlarged Text Area and Filters in Text Log

 

Technical Data

Technical Name of Business Function

CRM_TM_1

Type of Business Function

Enterprise Business Function

Available As Of

SAP enhancement package 2 (SP01) for SAP CRM 7.0

Technical Usage

CRM Core (BBPCRM)

Application Component

Text Management (CRM-BF-TM)

Required Business Function

Not relevant

With this business function, you can use the new assignment block to enter texts and to include those texts in the log. Previously in the Details assignment block, there was only a small text field for entering texts with few functions for editing texts. Alternatively, you could navigate from the Notes assignment block to a separate page for entering text. If you enter multiple texts in the new assignment block, you will see a line for each text underneath the Notes assignment block. You can also edit the texts here.

You can show both assignment blocks in the following business objects:

  • Incidents/service requests

  • Problems

  • Requests for change

  • Service orders

  • Opportunities

  • Accounts

  • Campaigns

  • Knowledge articles

Prerequisites

  • You have installed the following components as of the version mentioned:

    Type of Component

    Component

    Is Needed Only for the Following Features

    Software component

    BBPCRM 701 SP07

  • You have made the settings in Customizing for Customer Relationship Management under Start of the navigation path Basic Functions Next navigation step Text Management End of the navigation path, in the following activities:

    • Define Text Determination Procedure

    • Define Text Format

    For more information about this Customizing activity, see the release information for this business function in transaction SFW5.

Features

This business function contains the following:

Assignment Bock for Entering Text

The assignment block provides you with the following features:

  • You can select by text type

  • You can change the display size of the text field

  • You can format the text depending on your Customizing settings

  • You can insert standard text, text as a reference, or variables

Assignment Block for Text Log

You can display the new Text Log assignment block on the overview pages of the business objects listed above. However, the assignment block is only displayed once you have specified in Customizing that changed data can also be logged in the Text Log when you enter texts. The assignment block provides you with the following features:

  • You can select by text type

  • You can change the display size of the text field