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Function documentationSAP HANA Content for Accelerated Search

 

The SAP HANA content for the accelerated agent inbox (inbox) search consists of attribute views and a calculation view. For each inbox item type that is supported by the accelerated inbox search, a specific attribute view is provided that contains the set of attributes required for the search and the search result. The calculation view is used as the central access during the inbox searches.

Prerequisites

You have set up and configured the accelerated inbox search. For more information, see Setting Up the Accelerated Inbox Search.

Features

Attribute View AT_ORDER

This attribute view is used for business transactions in SAP CRM.

The main table used in this attribute view is CRMD_AUI_BTIDX. This table contains most of the attributes for business transactions used by the inbox.

To retrieve the inbox priority, the table CRMC_AUI_MAP_PRI is connected to the table CRMD_AUI_BTIDX.

For more information about the table CRMD_AUI_BTIDX, see Business Transaction Table.

Attribute View AT_WORKITEM

This attribute view is used for work items (e-mails, fax messages, and letters).

The main table used in this attribute view is SWWWIHEAD and contains most of the relevant attributes.

The following tables are connected to the table SWWWIHEAD:

  • SWWWIDEADL to retrieve the due date of an inbox item

  • SWWUSERWI to retrieve the user if a work item is not yet in process

  • CRMC_AUI_MAP_STA to retrieve the inbox status

  • CRMC_AUI_MAP_PRI to retrieve the inbox priority

Attribute View AT_CASE

This attribute view is used for cases.

The main table used in this attribute view is SCMG_T_CASE_ATTR.

The following tables are connected to the table SCMG_T_CASE_ATTR:

  • CRMD_CASE_INDEX to retrieve partners and partner functions

  • SAP_CRM_IC/CRMS/C_PARTNER and CRMC_AUI_PARTNER to map the correct partner function

  • CRMC_AUI_MAP_STA to retrieve the inbox status

  • CRMC_AUI_MAP_PRI to retrieve the inbox priority

Calculation View CA_IC_INBOX

All attributes from the attribute views described above are found in calculation view CA_IC_INBOX. The attributes in the attribute views are mapped to the corresponding attributes in the calculation view. During an inbox search, the system retrieves the attributes for the relevant inbox item types directly from the calculation view. A small number of mappings are performed in the ABAP system, and information that is not available in the SAP HANA system is retrieved.