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Background documentationVisible Applications in Work Centers Locate this document in the navigation structure

 

The Sales and Distribution Processing folder contains the various work centers. The folder option As Service Map is assigned to this folder. Sales employees can also find all work centers contained in the folder, as well as the assigned applications (worklists, functions/services, and analyses), in an overview on the initial page.

Structure

Below is a list of the work centers belonging to the role, and the visible applications assigned to them. The sales employee starts these applications either in the navigation area of the work centers, or in the overview on the initial page.

Sales

The sales employee starts with the Sales Document Worklist.

The following web dynpro applications are available:

  • Price and Availability Information

  • Sales Document Processing

Customers

The sales employee starts with the Customer Search.

The following web dynpro applications are available:

  • Customer Cockpit

    The technical role entry for this application is found in the Object-Based Navigation folder. In the Customers work center, the system starts this application via Fast Search.

  • Customer Fact Sheet

  • Customer Maintenance

The following transactions are available:

  • Create and change contact persons (transaction codes VAP1 and VAP2)

  • Create and change material information (transactions VD51 and VD52)

Order Fulfillment

The sales employee starts with the Order Fulfillment Worklist.

The following transactions are available:

  • Display outbound delivery (transaction code VL03N)

  • Transfer posting (transaction code MB1B)

  • Stock overview (transaction code MMBE)

  • Availability overview (transaction code CO09)

  • Reverse goods movement (transaction code VL09)

Billing / Complaint

The sales employee starts with the Billing Worklist.

The billing worklist is embedded in the web dynpro application Create Complaints (create_complaints_comp). This technical solution allows sales employees to create complaints directly in the Billing Items for Complaints worklist. In a dialog box, the sales employee enters additional data, which the system saves automatically in the follow-on document.

The following transactions are available:

  • Create and display billing documents (transaction codes VF01 and VF03)

  • Display billing log (transaction code V.21)

The following web dynpro applications are available:

  • Create complaints

    Web dynpro application Order Processing with the parameter AUART (Order Type) and the value CR (Credit Memo Request) as default values.

  • Change complaint (web dynpro application Order Processing)

Note Note

If you want to use the Billing Worklist separately from the web dynpro application Create Complaint, you must change the detailed data for this worklist in your enterprise-specific role. Enter the parameter POWL with the value APPLID = O2C-SALESREP-BILLING.

In addition, you must start the Worklist Type-Role Assignment transaction (transaction code POWL_TYPER), and delete the Billing Items for Complaints assignment that is no longer required (application: O2C-SALESREP-BILLING; type: O2C_BIL_DOC_ITEM).

End of the note.
Prices

The sales employee starts with the Price Data Worklist.

The following transactions are available:

  • Create/display prices and conditions (transaction codes VK31 and VK33)

Analyses

The sales employee starts with an overview of all assigned analyses and reports.