In the Travel Interaction Center, service agents can process expense reports and related service requests. The Travel Interaction Center is a Shared Services Center in SAP Customer Relationship Management (SAP CRM). To access the applications of Travel Management, service agents must use the same user names in the Travel Management system and have the necessary authorizations. This role is tailored to the requirements of service agents. It authorizes service agents to run the transactions and Web Dynpro ABAP-based applications they require from within the Travel Interaction Center; for example, to display or change an expense report in the Travel Interaction Center.

For additional information about the Travel Interaction Center, see SAP Library for SAP CRM on SAP Help Portal under http://help.sap.com/crm  SAP CRM 7.0 for Enhancement Package 1 Application Help SAP Customer Relationship Management Interaction Center Interaction Center WebClient Shared Services Framework Integration with SAP ERP Travel Interaction Center .