Biller Direct, Promise to Pay 
Technical name of Business Function |
FIN_FSCM_BD_2 |
Type of Business Function |
Industry Business Function |
Available As Of |
SAP ERP 6.0 Enhancement Package 4 |
Technical Usage |
Biller Direct - FSCM |
Application Component |
FI-CA IS-UT |
JAVA software component |
FSCM-BD |
Directly Dependent Business Function Requiring Activation in Addition |
SAP Biller Direct Buy Side (FIN_FSCM_BD) |
You use the new Promise to Pay business function to facilitate customer initiation of promises to pay by offering this as an internet-based self service option.
Prerequisites
You have activated the business function SAP Biller Direct Buy Side (FIN_FSCM_BD).
Before activating Promise to Pay in the ERP back end, you must also have activated one of the following business functions:
ISU_UTIL_1 (Utilities: General Enhancements)
TEL_CA_1 (Telco, Enhanced Revenue Mgmt)
You have installed the following components as of the version mentioned:
Type of Component |
ComponentKomponente |
Is Needed Only for the Following Features |
|
Software Component |
EA-APPL SAP-APPL |
|
|
JAVA Software Component |
FSCM-BD |
Features
Promise to Pay
Given downward trends in payment behavior and rising defaults, the promise to pay functionality offers a means of optimizing payment channels without increasing the workload on company staff. By providing the means for your customers to initiate their own promises to pay, demands on call centre staff are lessened as is the need for extensive dunning procedures. It is especially useful for companies dealing with mass volume data and those with high levels of customer interaction.
An eligibility check ensures a customer is a suitable candidate for promise to pay. Once this has been confirmed, this customer can select an open bill and create a promise to pay. Customers choose a permitted promise to pay type, and specify a reason and start date. To initiate automatic payment on the specified date, they can choose a payment method. When a customer has created one or a number of promises to pay, they can display these for review or withdrawal online, reducing the need for staff to deal with queries and payment issues.