Integration FI-CA/CRM Dispute Management

Technical Data
Technical name of business function	FICA_FSCM_CRM_DISPUTE
Type of business function	Enterprise business function
Available as of	SAP Business Suite Foundation 7.01 (SAP_BS_FND 701)
Technical Usage	Utilities/Waste&Recycl./Telco
Application Components	Financials Basis (FIN-FB) Contract Accounts Receivable and Payable (FI-CA)
Directly dependent business function requiring activation in addition	FSCM Functions (FIN_FSCM_CCD)

With this business function, you can use the functions that are available in SAP Dispute Management with Release SAP ERP 6.0, Enhancement Package 4. You can thereby integrate your existing processes in the process flows of SAP Dispute Management.

Prerequisites

You have installed the following components as of the version given:

Type of Component

Component

Is only required for the following functions

Software Components

SAP_BS_FND 7.01

EA-APPL 6.04

SAP_APPL 6.04

FI-CA 6.04

IS-UT 6.04

If you want to manage dispute cases in an external component, such as Customer Relationship Management (CRM), activate the business function Integration FI-CA/CRM Dispute Management (FICA_FSCM_CRM_DISPUTE). You can either create dispute cases in this external component, or you can create them in Contract Accounts Receivable and Payable (FI-CA) or in SAP Biller Direct, and then send them to this external component.

Caution Caution

The prerequisite for using the business function Integration FI-CA/CRM Dispute Management (FICA_FSCM_CRM_DISPUTE) is the business function FSCM Functions (FIN_FSCM_CCD). This business function in turn requires the business function FSCM Integration (FIN_FSCM_INTEGRATION). However, to be able to use the functions of the business function FI-CA/CRM Dispute Management (FICA_FSCM_CRM_DISPUTE) you are not required to activate the business function FSCM Integration (FIN_FSCM_INTEGRATION).

End of the caution.

Features

Using the business function Integration FI-CA/CRM Dispute Management, you can:

Transfer dispute cases of SAP Dispute Management from Contract Accounts Receivable and Payable to external applications for further processing
Transfer dispute cases, which you created in an external application, to Contract Accounts Receivable and Payable, thereby providing process integration with the functions of Contract Accounts Receivable and Payable (payments, dunning)

One possible implementation of this integration is the integration of dispute cases of SAP Dispute Management in FI-CA with dispute management in SAP Customer Relationship Management (SAP CRM) (see Dispute Case).