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Process documentationEmployee Component Setup

 

You use this process to set up the Employees component of the Mobile Sales and Mobile Service applications.

Process

  • In CRM Enterprise:

    • Create an employee record

    • Define the organization hierarchy

    • An organization hierarchy depicts the order in which various organizational units and positions are arranged in your company. You create an organization hierarchy by creating organizational units and positions and then building relationships between them.

    • Assign the employee to the organization hierarchy

      An employee’s hierarchy appears in mobile applications only if you have assigned that employee to a specific position in the organization structure.

  • In the Admin Console:

    • Assign a site ID.

    • If a site ID is not available, you need to create one. For more information, see Creating, Changing or Deleting Sites.

    • Create a user name and password for the employee and assign them to the site.

    • Subscribe to the employee data subscriptions.

      Only a bulk subscription for Employees is possible. Only mobile clients that have subscribed to the respective publication can receive employee data.

    • Create a User by Employee subscription for more users to access the mobile application.

  • In Mobile System Maintenance (MSY), define the logical address for the employee by choosing Start of the navigation path Employees Next navigation step Settings End of the navigation path

  • In mobile application, assign a calendar template to the employee by choosing Start of the navigation path Employees Next navigation step Details. End of the navigation path

    The calendar template helps maintain the working and non-working hours of employees.

    Note Note

    You can also create and maintain calendar templates in MSY by choosing Start of the navigation path Cross-Component Settings Next navigation step Calendar Template. End of the navigation path For more information, see Calendar Template Workflow.

    End of the note.