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Dispute Manager in SAP NetWeaver Business Client Locate this document in the navigation structure

Role Role: SAP_SR_DISPUTE_MANAGER_5

 

Features

This role matches the SAP NetWeaver portal role Dispute Manager 1.4.

Activities

The following table outlines the activities dispute managers can perform from the available work centers:

Work Centers and Activities

Work Center

Activities

Dispute Case Processing

Allows you to access a list of dispute cases based on predefined search criteria. For example, you can display the following:

  • Dispute cases that you are assigned to as processor

  • New dispute cases

  • Dispute cases exceeding the closing deadline

  • Escalated dispute cases

In addition, you can define a list of dispute cases based on criteria that refer to the dispute case attributes.

Reports

Allows you to access reports for dispute management, for example, you can run a report to display the processing of a dispute case over the life of the case.
Notes on Tailoring

This is a sample role that maps the complete dispute management process. Instead of using the delivered role directly, you should copy it to one or more roles of your own. In the new, enterprise-specific roles, you adjust the menu elements to fit your planned process steps and tasks. You then assign the authorizations. For more information, see User and Role Administration of AS ABAP.

Integration

To use this role, you must activate the following business functions:

  • FIN_FSCM_CCD (FSCM, Functions)

  • FIN_FSCM_CCD_2 (FSCM Functions 2)

  • FIN_FSCM_INTEGRATION (FSCM, Integration)

  • FIN_FSCM_CCD_INTEGRATION (FSCM Integration 2)

This role belongs to the application component FIN-FSCM-DM.

Depending on the system landscape used, the role requires individual applications or reports from remote systems. This is the case with reports from systems with the system aliases SAP_BW or SAP_BI. In this case, you have to create system connections. For more information, see 5.10 Remote Systems.

In most cases, the name of the system connection matches the name of the system alias, but specific connection attributes can be attached (_RFC, _HTTP, _HTTPS). For most of the ERP NWBC roles, the connection type is H.

This role contains the following system aliases:

  • SAP_BW

  • SAP_ECC_DisputeManagement

  • SAP_ECC_Financials

Configuration

You have made the following settings in Customizing for:

  • Personal Object Worklist under   Cross-Application Components   General Application Functions   Generic SAP Business Suite Functions  

  • Personalization under   Cross-Application Components   General Application Functions   Generic SAP Business Suite Functions  

  • Enterprise Services under   Financial Supply Chain Management   Dispute Management   Dispute Case Processing  

  • Web Interface for Dispute Case Processing under   Financial Supply Chain Management   Dispute Management   Dispute Case Processing  

Constraints

Some of the roles in SAP NetWeaver Business Client differ from the corresponding Portal roles with regard to the features offered. For more information, see SAP Note 1521466.