Show TOC

Procedure documentationSearching for events using the AMI Event Monitor

 

SAP for Utilities can receive several AMI events via the corresponding enterprise bulk service. For example, an advanced meter could send an event to the MDUS; this event could be the result of a tampering attempt by the customer. This event is then forwarded together with other events, from the MDUS to SAP for Utilities.

Examples of AMI events include:

  • information about outages

  • notifications about missing interval data

  • information about the malfunction of a meter

For more information, see Event Management.

You can search for AMI events using either the simplified or extended search in the AMI Event Monitor. If you first confirm a business partner or a premise, you can then use the simplified search and the business partner or premise search fields will be pre-filled with search criteria. If you use the extended search, you can search by many parameters, including device, premise, event date, and so on.

To use this process, you must activate the business function Energy Supplier (CRM_UT_ER_1).

You can search for an AMI event to verify its status. Events are listed by device, type, date and time (that an event was received by an external system), and so on. You can also display additional event attributes and objects that were created as the result of an event. If a service notification or a service order was created as the result of an event, you can launch the ERP application from the search results page in order to display these documents.

There are two search modes available: simplified search and extended search.

  • If you have already confirmed an account and/or premise, the simplified search is displayed and the list of devices available in the dropdown list are those that are related to the confirmed account and/or premise (these are AMI devices only, because they support event monitoring).

  • If there is no account or premise confirmed, the extended search is shown.

The toggle between extended and simplified search works as follows:

  • The search results remain unchanged when switching between views

  • If you do not confirm an account or premise in the extended search view, you cannot switch to the simplified search view.

  • If you have already confirmed a business partner in the simplified search view, information for that business partner is available as part of the search criteria when you switch to the extended search view.

  • If you have identified exactly one AMI device for the confirmed business partner in the confirmed premise (which is likely to be the case for the majority of end customers) while using the simplified search view, the search fields for material number and serial number will already be filled when you switch to the extended search view.

    Note Note

    If you have identified more than one device for the confirmed business partner in the confirmed premise, the search fields for material and serial numbers will not be filled in the extended view (in order to allow for more relevant results).

    End of the note.

  • All other search parameters are set to the default, that is, there will be no replication for these from the simplified search criteria to the extended search criteria and vice versa.

Procedure

To search for AMI events using the AMI Event Monitor:

  1. Log in to the IC Web Client with the business role UTIL_IC or UTIL_IC_REG.

  2. Click the AMI Event Monitor option under the Technical Data menu option to navigate to the AMI Event Monitor view.

    The extended search view opens. However, if you have already confirmed a business partner and/or a premise, the simplified search appears.

  3. Enter the required search criteria.

    Note Note

    It is mandatory to enter a device, premise or account as a parameter when using either the simplified or the extended search.

    End of the note.

  4. To display AMI Events that match the search criteria, choose the Search pushbutton.

  5. Do any of the following:

    • To display information regarding additional event attributes and objects that were created as the result of an event, click an entry in the result list.

      Information related to the additional event attributes and the object that was created is displayed.

    • To display the service notification and service order in ERP, click on the hyperlink of the Document Number in the Object Created column.

    • To navigate to the Device Details View, click the hyperlink in the Device field.

      You can navigate back to the Search Results view (from the Device Details View) by clicking the application’s Back pushbutton or the Event Monitor pushbutton.

  6. Choose the Clear pushbutton to do the following:

    • Clear all search results

    • Clear all search criteria in the extended search view

      Note Note

      When using the simplified search view, choosing the Clear pushbutton does not clear the search criteria, only the search results.

      End of the note.